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Thematic Report
March 12, 2020

Zachariah K Chirayil

Practice Director

Supriya Rajpal

Manager

Riya Munjal

Senior Information Specialist

Upcoming Contract Renewals – Infrastructure Services

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals…
Provider Compendium
Jan. 10, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2019

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
State of the Market
Jan. 18, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2019 – Unraveling the HR Conundrum Through Digital Adoption

The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed…
PEAK Matrix®
Jan. 08, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other…
Viewpoint
Dec. 20, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

The Learning Function of the Future

The HR function is facing a wave of transformation. A new generation with strikingly new preferences is making its presence felt and digital technologies are driving disruption and changing the way organizations engage with their talent. The…
Viewpoint
Feb. 06, 2020

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Rachita Mehrishi

Senior Analyst

Digital Adoption Platform (DAP): Accelerating the Journey from Transformation to Adoption

Enterprises are increasingly adopting the digital route to improve their operations and business models to provide better customer service and employee experience. As a result, organizations are implementing various types of enterprise software – including Salesforce…
Viewpoint
Nov. 29, 2019

Ashwin Venkatesan

Vice President

Exploring Private Cloud for the Digital Age

The increasing sophistication of enterprise digital journeys has led to a shift in organizations’ expectations from cloud. Enterprises are now focusing on achieving comprehensive business value, rather than cost efficiencies, through cloud adoption. Along with public…
State of the Market
Oct. 31, 2019

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Titus M

Practice Director

Exploring the Enterprise Journey Towards “Invisible” IT Infrastructure

About 85% of enterprises believe that IT infrastructure is the bedrock of business transformation initiatives. However, most enterprises believe that their current IT infrastructure services model is not ready to cater to their digital needs. Digital…
PEAK Matrix®
Dec. 11, 2019

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Sarweshwer Gupta

Senior Analyst

Zachariah K Chirayil

Practice Director

Cloud Services PEAK Matrix™ Assessment and Compendium 2020

Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven…
Provider Compendium
July 23, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Workday-based Human Resources Business Process Services (HR BPS) – Service Provider Compendium 2019

The Workday-based HR Business Process Services (HR BPS) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Workday-based HR BPS – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
PEAK Matrix®
June 28, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Workday-Based Human Resources Business Process (HR BPS) Services PEAK Matrix™ Assessment with Service Provider Landscape 2019

Over the past couple of years, there has been a significant rise in the number of enterprises migrating to SaaS-based platforms such as Workday, SuccessFactors, and Oracle HCM. Workday, which is one of the most popular…
PEAK Matrix®
June 28, 2019

Aaditya Jain

Partner

Ronak Doshi

Partner

Kriti Gupta

Vice President

Supratim Nandi

Practice Director

Sarweshwer Gupta

Senior Analyst

Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud

The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…
Thematic Report
Jan. 31, 2019

Udit Singh

Vice President

Abhishek Mundra

Practice Director

Riya Munjal

Senior Information Specialist

Supriya Rajpal

Manager

Upcoming Contract Renewals - Cloud & Infrastructure Services 2019

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
State of the Market
Dec. 27, 2017

Rajesh Ranjan

Managing Partner

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Krishna Sai Charan

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Annual Report 2018

The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
Provider Compendium
Dec. 27, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Krishna Sai Charan

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2018

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. This report provides comprehensive…
PEAK Matrix®
Nov. 20, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Cloud Enablement Services PEAK Matrix™ Assessment 2019 and Market Trends: An Enterprise Primer for Adopting (or Intelligently Ignoring!) Cloud Native

With cloud becoming the bedrock of digital businesses, “cloud native” promises to be the default operating model for future enterprises and is garnering significant enterprise interest. However, the cloud-native concept has somewhat been misunderstood and under-positioned…
PEAK Matrix®
Sep. 28, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are…
PEAK Matrix®
July 19, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

IT Infrastructure Services Automation – Market Trends and Services PEAK Matrix™ Assessment 2018: Become AI Aware or Fall Behind

IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
PEAK Matrix®
June 27, 2018

Rajesh Ranjan

Managing Partner

Anil Vijayan

Partner

Priyanka Mitra

Vice President

SuccessFactors-Based Human Resources Business Process Services (HR BPS) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

There has been a paradigm shift in the expectations and requirements of HR departments across the globe. HR processes and systems continue to evolve with time, accompanied with a change in enterprise approach towards improving employee…
State of the Market
July 24, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Udit Singh

Vice President

AI Stands to Make IT Infrastructure Services “Invisible”

About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…

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