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  • Pinnacle Model®
    Dec. 21, 2021

    The demand-supply gap for next-generation IT services skills has been a huge talking point for enterprises over the past few years. It is evident that the persistent skills shortage has only been exacerbated by an increasing…
  • State of the Market
    Nov. 12, 2021

    The learning services market is undergoing a significant transformation, which is expected to continue over the next few years, due to pandemic-induced challenges, a changing workforce, and the rapid pace of technology adoption. There is an…
  • State of the Market
    Dec. 08, 2021

    Since the onset of the pandemic, many companies have hopped on to the digital transformation bandwagon to address pandemic-related challenges and sustain their operations. This has further reinforced the role of Digital Adoption Platforms (DAPs) in…
  • PEAK Matrix®
    Dec. 20, 2021

    The COVID-19 pandemic has expedited the pace of digital transformation and increased cloud adoption among European enterprises. Enterprises expect services beyond the cloud, characterized by aspects such as customer experience-centric design, business-led transformation, and code-based infrastructure.…
  • PEAK Matrix®
    Dec. 17, 2021

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among enterprises. Enterprises are no longer looking at the cloud from a cost-savings perspective but are considering it as an area of investment…
  • State of the Market
    Dec. 09, 2021

    COVID-19 significantly impacted IT services globally, as it reduced enterprise demand, disrupted supply chains, posed business and service continuity challenges, threatened the financial viability of firms, and increased cybersecurity risks. In the aftermath of the pandemic,…
  • Provider Compendium
    Oct. 04, 2021

    Learning Services – Service Provider Profile Compendium is a companion to Everest Group’s recent study, Learning Services PEAK Matrix® Assessment with Service Provider Landscape 2021, which assesses 21 major learning services providers. This report provides comprehensive…
  • PEAK Matrix®
    Aug. 31, 2021

    Digital Adoption Platforms (DAPs) play a pivotal role in enabling digital transformation for organizations globally. The year 2020 was eventful for the DAP market as enterprises faced unprecedented pressure to undergo rapid changes in the digital…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among Europe-based enterprises. Enterprises expect services beyond the cloud, characterized by a customer experience-centric design, business-led transformation, and code-based infrastructure. Cloud sustainability and…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among enterprises. Enterprises are no longer looking at the cloud from a cost-savings perspective but considering it as an investment that drives value…
  • PEAK Matrix®
    June 30, 2021

    COVID-19 has shaken up traditional learning practices across organizations. There is now increased focus on digital learning and agile learning strategies among stakeholders to prepare employees for future challenges and disruptions. After an initial setback to…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…
  • Thematic Report
    July 23, 2021

    Capital markets firms are seeing a wave of disruption due to an increase in digital assets, the demand for self-service and personalized experiences, and threat from new competitors. They are seeking ways to adapt and innovate…
  • Accelerator
    May 17, 2021

    This ready-to-use category strategy template offers editable frameworks for internal assessment and detailed industry and market category overviews to assist category managers, procurement professionals, and CPOs in creating an informed category strategy for Cloud and Infrastructure…
  • State of the Market
    July 23, 2021

    COVID-19 has had a profound impact on IT services globally, including reduced enterprise demand, supply chain disruptions, challenges in business and service continuity, and new cybersecurity risks and threats. However, automation has helped minimize business disruptions…
  • Provider Compendium
    Jan. 17, 2020

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20…
  • State of the Market
    June 25, 2021

    Enterprise cloud consumption has experienced a dramatic shift, from a skeptical outlook toward public cloud to going all in on the public cloud, in recent years. More than 90% of enterprises already leverage one or more…
  • Viewpoint
    June 15, 2021

    In the past, enterprises have treated networks as a critical, but not necessarily a value creating component of their IT infrastructure, due to the lack of direct correlation to business benefits. However, as enterprises accelerated their…
  • State of the Market
    Jan. 10, 2020

    The global Multi-process Human Resource Outsourcing (MPHRO) market grew at a healthy rate of ~5% during 2017-2019. This trend is expected to continue over the next two to three years, with the market breaching US$5 billion…
  • Thematic Report
    March 31, 2021

    Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs),…

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