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Thematic Report
Feb. 14, 2020

Sauban Nafees

Senior Manager

Market Vista™: Q1 2020

Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GICs, location risks…
PEAK Matrix®
May 20, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Divyam Jain

Senior Analyst

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Open Banking IT Services: Moving Beyond Compliance to a Platform-based Operating Model of Ecosystem Orchestration and Value Creation – Services PEAK Matrix® Assessment 2020

A combination of regulatory pressure and market forces is driving the adoption of open banking globally, with the aim to enhance customer experience and reinvent product and business models. Banks are embracing open banking to take…
Provider Compendium
June 30, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Open Banking IT Services Provider Compendium 2020

A combination of regulatory push and market forces is driving the adoption of open banking globally, with the aim to enhance customer experience and reinvent product and business models. Banks are embracing open banking to take…
PEAK Matrix®
Aug. 21, 2020

Ashwin Venkatesan

Vice President

Udit Singh

Vice President

Digital Workplace Services PEAK Matrix® Assessment 2020

COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
Provider Compendium
July 07, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

BFS Risk and Compliance IT Service Provider Compendium 2020

Banking and Financial Services (BFS) firms are experiencing drastic regulatory changes – the most sweeping since the Volker reforms and the Dodd-Frank Act following the 2008 economic crisis – across cybersecurity, data privacy, enterprise risk, financial…
PEAK Matrix®
June 03, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

BFS Risk and Compliance IT Services PEAK Matrix® Assessment 2020: Building Cloud-based Data Infrastructure for Intelligent Real-time Controls

Banking and Financial Services (BFS) firms are experiencing drastic regulatory changes – the most sweeping since the Volker reforms and Dodd-Frank Act following the 2008 economic crisis – across cybersecurity, data privacy, enterprise risk, financial crime,…
Provider Compendium
Sep. 25, 2020

Ashwin Venkatesan

Vice President

Udit Singh

Vice President

Digital Workplace – Service Provider Compendium 2020

COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
State of the Market
March 04, 2020

Nitish Mittal

Partner

Chunky Satija

Partner

Kanika Gupta

Practice Director

Abdul Shaikh

Senior Analyst

Healthcare Provider State of the Market – Trends, Service Provider Performance in 2019, and Outlook for 2020

Now more than ever, the healthcare provider industry is expected to improve care outcomes, keep pace with changing regulatory policies, and stay competitive in the face of disruptions, all the while keeping healthcare costs in check.…
PEAK Matrix®
Dec. 19, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Kriti Gupta

Practice Director

Shrey Kalawatia

Senior Analyst

Property & Casualty (P&C) Insurance Application and Digital Services PEAK Matrix™ Assessment 2020 – Coverage, Channels, and Commercial Model Innovation

Property & Casualty (P&C) insurers are witnessing massive disruption in their business ecosystem from evolving customer expectations, emerging risks, and extreme levels of competitiveness in the industry. In order to stay relevant, P&C insurers are investing…
Thematic Report
Nov. 20, 2019

Hrishi Raj Agarwalla

Vice President

Market Vista™: Q4 2019

Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista™ captures the key developments across outsourcing transaction trends, health of GICs, location risks…
Provider Compendium
Aug. 17, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Compendium 2018

The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
PEAK Matrix®
Dec. 09, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Banking – Services PEAK Matrix™ Assessment 2020: IT Modernization to Enable Digital

The role of banks as a physical entity providing financial services/products is changing, to becoming an ecosystem enabler. The rapid onslaught of digital technologies has transformed banks from being financial services providers powered by technology, to…
Provider Compendium
May 01, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
State of the Market
Sep. 14, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach

Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
PEAK Matrix®
Dec. 06, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas

Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands…
PEAK Matrix®
Dec. 13, 2019

Abhishek Singh

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Nisarg Shah

Practice Director

Sarweshwer Gupta

Senior Analyst

Healthcare IT Security Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

Healthcare challenges, such as changing business and care delivery models to support patient-centricity and consumerism, growing competition from both within and outside the industry, and increasing regulatory pressures, are leading to increased investments in data and…
PEAK Matrix®
Dec. 13, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data

Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
Thematic Report
Sep. 27, 2019

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Krishna Sai Charan

Vice President

Business-Process-as-a-Service (BPaaS) Adoption Debunked – Current and Future Direction

As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
PEAK Matrix®
Dec. 20, 2019

Abhishek Singh

Partner

Chunky Satija

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Priya Sahni

Vice President

Abdul Shaikh

Senior Analyst

Healthcare Payer Digital Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The payer industry is facing several issues such as escalating costs, declining margins, widespread regulatory amendments, shift from volume- to value-based care model, and rising consumerism. Digital adoption is influencing all aspects of the payer value…

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