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Showing 185 results

Parascript Allscripts Subscript Stacklet Interloop Hexnode Quantzig StackAdapt Hexaware

PEAK Matrix®
July 13, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!”

As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines…
PEAK Matrix®
July 05, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
PEAK Matrix®
Sep. 16, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Introduction The capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. As a result of stagnated growth and a non-conducive environment to grow top-line, cost containment has become the single-most…
PEAK Matrix®
June 12, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Workday-Based Human Resources Business Process Services (HR BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

There has been a shift in the way enterprises approach their HR processes. There is an increased focus on utilizing new-age concepts of cloud, mobility, and analytics to make HR processes more business driven. Emphasis on…
PEAK Matrix®
Nov. 03, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Application Modernization Services – PEAK Matrix™ Assessment and Market Trends 2017: “Think Digital, Rethink Modernization”

Application modernization has become one of the core priorities for executive IT stakeholders, as legacy application portfolios slow down the pace of innovation and limit the organization’s ability to respond rapidly to dynamic market changes. Enterprises…
PEAK Matrix®
June 30, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Workday HCM IT Services – PEAK Matrix™ Assessment and Market Trends – Workday: Redefining HR for Digital Transformation

As enterprises aim to achieve agility, flexibility & mobility, and optimize cost, SaaS-based solutions have witnessed rapid adoption across industries, geographies, and enterprise functions. Modernization of employee experience and management is considered vital for enterprises’ digital…
PEAK Matrix®
May 31, 2017

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

Life Sciences IT Application Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…
PEAK Matrix®
Aug. 11, 2016

Anil Vijayan

Partner

Harsh Kapoor

Assistant Manager

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…
PEAK Matrix®
June 30, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Automation in IT Application Dev-Test – Market Update and PEAK Matrix™ Assessment for Solutions: “Cognitive Paving the Way to Smart Automation”

The concept of automation has been around for long, specifically in context of automating manual tasks in Software Development Life Cycle (SDLC) such as code build and test execution. However, we are now witnessing an increasing…
PEAK Matrix®
Aug. 02, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Stricter regulatory norms, the race to provide personalized banking experience, rise of digital banking, the pressure to contain costs, and the threat from the rise of banking ubers drove investments in banking application services market in…
Provider Compendium
April 18, 2017

Ankur Verma

Vice President

Arushi Diwan

Senior Manager

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer BPO – Service Provider Profile Compendium 2017

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 20 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
PEAK Matrix®
June 30, 2016

Rajesh Ranjan

Managing Partner

Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The global multi-process FAO market witnessed good traction in 2015 with over 100 new contracts signed. Transactional Finance & Accounting (F&A) activities, such as Procure-to-Pay (P2P), witnessed increased commoditization, especially with the implementation of Robotic Process…
PEAK Matrix®
April 18, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions (Focus on IT Service Providers)

In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
State of the Market
March 31, 2017

Ankur Verma

Vice President

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer BPO – Annual Report: Value-Based Sourcing Helping Payers Stay Afloat in an Era of Uncertainty

Healthcare payer BPO market grew strongly during 2013-2015, reaching US$9.1 billion (including government business) in 2016. Obamacare contributed to a large extent in this growth story. However, with the election of Donald Trump as the President…
PEAK Matrix®
May 22, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Independent Testing Services – PEAK Matrix™ Assessment & Profiles Compendium: “Reports of QA’s Death Are Not Exaggerated”

In a competitive environment, where business success often hinges on application success, enterprises have to deliver their products and solutions to the market faster in order to stay competitive and relevant. This requires them to adopt…
PEAK Matrix®
May 31, 2016

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Introduction The world of contact center outsourcing (CCO) continues to be a hotbed of activity as service providers respond to the pressures of a changing value proposition. Most of the investments made by CCO service providers…
PEAK Matrix®
Feb. 03, 2017

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

As Obamacare continues to bring about changes in the market, healthcare payer market remains in a dynamic state. The impending decision about top payer consolation has added to the uncertainty in the market. Some of the…
PEAK Matrix®
Jan. 29, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. In order to address these challenges, insurers are looking to identify service-level…
PEAK Matrix®
Jan. 19, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. As they march against the industry headwinds, they are looking to improve…
State of the Market
Jan. 31, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Customer (Dis)Satisfaction: Why Are Enterprises Unhappy with Their Service Providers?

Insights from our research reveal that almost 50% of the enterprises are dissatisfied with their service providers, whose average performance score as strategic partners is merely 5 on 10. Whereas service providers meet the technical requirements…

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