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  • Thematic Report
    March 20, 2023

    Over the past two decades, the digital workplace has undergone a fundamental shift, resulting in multiple waves of transformation that have impacted both the core pillars of this ecosystem: the enterprises and the providers. While providers…
  • Provider Compendium
    Nov. 24, 2023

    The insurance industry has been relatively slow to adopt digital measures due to regulatory constraints and product complexities. However, carriers are actively embracing change to become risk mitigators. With an exponential rise in claims costs and…
  • State of the Market
    Dec. 22, 2022

    Enterprise cloud adoption has increased due to the benefits that the cloud offers around growth, experience, efficiency, and resilience. Enterprises in Europe are no longer considering the cloud to optimize costs, enable digitalization, and gain efficiencies,…
  • PEAK Matrix®
    March 02, 2023

    Health plans and payer organizations rely on core administration platforms as the foundation of their operations. These platforms facilitate efficient execution of core operational and administrative functions such as benefits administration, claims processing, member enrollment, claims…
  • PriceBook
    Nov. 11, 2022

    The PriceBook is an off-the-shelf reference, with internal planning and back-of-the-envelope business cases, which Strategic Outsourcing and Vendor Management professionals can use to support a range of pricing and commercials discussions with service providers. Members can…
  • Provider Compendium
    Oct. 13, 2023

    In the continuously evolving cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. As economic headwinds challenge organizations, they are strategically evaluating their cloud modernization investments…
  • State of the Market
    Dec. 22, 2022

    Enterprise cloud adoption has increased due to the benefits that the cloud offers around growth, experience, efficiency, and resilience. Enterprises are no longer considering the cloud to optimize costs, enable digitalization, and gain efficiencies, but to…
  • PEAK Matrix®
    April 03, 2023

    In an era where enterprises recognize that hybrid and remote work will persist for years to come, a superior workplace Employee Experience (EX) is vital to ensure higher productivity, engagement, and satisfaction. This necessitates a constant…
  • Webinar Deck
    April 04, 2023

    2022 was an unusual year for IT procurement category managers, specifically those managing software and cloud investments. We witnessed price hikes across the board from software and cloud providers, accompanied by enterprise budget cuts in anticipation…
  • PEAK Matrix®
    Dec. 19, 2022

    Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services…
  • State of the Market
    April 14, 2023

    With enterprises trying to adapt to changing customer demands and keep up with uncertainties such as the pandemic, geopolitical instability, and macroeconomic conditions, cloud adoption has become table stakes for survival. The proliferation of cloud service…
  • Provider Compendium
    Oct. 23, 2023

    Despite turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny, there remains a high demand for digital workplace services. Recent technological advances and digital transformations have ushered in the third wave of…
  • Provider Compendium
    Oct. 23, 2023

    In the upcoming years, the digital workplace is poised for a remarkable shift, marked by the third wave of value-centric transformation. During this phase, enterprises will embrace a fully digital future of work, prioritizing employee experience,…
  • Thematic Report
    Dec. 05, 2022

    COVID-19 disrupted not just the way we live but also the way we work. The pandemic has transformed the future of work, driving the need for sustainability at the workplace. Today, enterprises are focusing on implementing…
  • Provider Compendium
    July 03, 2023

    In an era where enterprises acknowledge that hybrid and remote work will persist for years to come, a superior workplace Employee Experience (EX) is vital to ensure higher productivity, engagement, and satisfaction. This necessitates a constant…
  • PEAK Matrix®
    Sep. 06, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value from…
  • PEAK Matrix®
    Sep. 06, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value from…
  • Provider Compendium
    Jan. 24, 2023

    Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services…
  • PEAK Matrix®
    Sep. 08, 2022

    Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an…
  • State of the Market
    March 07, 2023

    In the past couple of years, there is a paradigm shift in the way work is conducted, and themes such as hybrid working, immersive collaboration, and employee well-being are being rapidly adopted. However, this shift has…

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