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PEAK Matrix® June 29, 2020
Healthcare Provider Digital Services PEAK Matrix® Assessment 2020
Historically, healthcare providers have been impeded by legacy IT estate and regulations that have sought to maintain the status quo. However, that is not an option anymore, particularly as healthcare providers scramble to meet the unprecedented… -
PEAK Matrix® May 18, 2020
Guidewire Services PEAK Matrix® Assessment 2020 – Setting the Stage for Core on Cloud
P&C insurers are increasingly looking to adopt third-party core platforms to quickly address the limitations of legacy core systems and improve operational efficiencies, agility, scalability, and front-to-back transformation. Guidewire has become the core platform of choice… -
PEAK Matrix® March 27, 2020
Wealth Management Operations – Service Provider Landscape with Services PEAK Matrix® Assessment 2020
As more and more millennials become clients of wealth managers, it becomes imperative for the latter to overhaul traditional methods of managing wealth. In this regard, they are currently building and increasing their online presence, digitally… -
State of the Market Jan. 18, 2019
Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2019 – Unraveling the HR Conundrum Through Digital Adoption
The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed… -
Provider Compendium July 17, 2020
Healthcare Provider Digital Services – Service Provider Profile Compendium
Historically, healthcare providers have been impeded by legacy IT estate and regulations that have sought to maintain the status quo. However, the COVID-19 pandemic has compelled them to jump on the digital bandwagon to meet the… -
PEAK Matrix® Jan. 08, 2019
Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other… -
The Capital Markets Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 capital markets operations service providers. In particular, the report allows current and potential buyers of capital markets operation services to…
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PEAK Matrix® May 20, 2020
Open Banking IT Services: Moving Beyond Compliance to a Platform-based Operating Model of Ecosystem Orchestration and Value Creation – Services PEAK Matrix® Assessment 2020
A combination of regulatory pressure and market forces is driving the adoption of open banking globally, with the aim to enhance customer experience and reinvent product and business models. Banks are embracing open banking to take… -
The Intelligent Automation in Business Processes (IABP) Solution Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 24 IABP solution providers. Each profile offers a comprehensive picture of a provider’s scope of operations, technology solutions,…
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Provider Compendium June 30, 2020
Open Banking IT Services Provider Compendium 2020
A combination of regulatory push and market forces is driving the adoption of open banking globally, with the aim to enhance customer experience and reinvent product and business models. Banks are embracing open banking to take… -
Various digital factors are disrupting the Business Process Services (BPS) market on both the demand and supply side. Enterprises are looking for not only cost savings, but also next-generation benefits from their relationships, and solution providers…
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PEAK Matrix® Dec. 16, 2019
Finance and Accounting (F&A) Digital Capability Platform (DCP) Solutions PEAK Matrix™ Assessment with Service Provider Landscape 2020
As the Finance & Accounting Outsourcing (FAO) industry shifts from an arbitrage-first to a digital-first model, buyers are increasingly trying to understand the digital ecosystem of service providers to minimize human effort, improve efficiencies, and drive… -
PEAK Matrix® Dec. 12, 2019
Capital Markets Operations – Service Provider Landscape with Services PEAK Matrix™ Assessment 2020
Capital markets operations landscape is becoming intensely competitive, with more and more service providers diversifying their LoB presence as well as delivery footprint. The landscape is evolving, with players enhancing their capabilities in LoB, where their… -
PEAK Matrix® Dec. 19, 2019
Property & Casualty (P&C) Insurance Application and Digital Services PEAK Matrix™ Assessment 2020 – Coverage, Channels, and Commercial Model Innovation
Property & Casualty (P&C) insurers are witnessing massive disruption in their business ecosystem from evolving customer expectations, emerging risks, and extreme levels of competitiveness in the industry. In order to stay relevant, P&C insurers are investing… -
The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
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Provider Compendium May 01, 2020
Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020
Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for… -
Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
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PEAK Matrix® Dec. 06, 2019
Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas
Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands… -
PEAK Matrix® Dec. 13, 2019
Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data
Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a… -
The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
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