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  • Provider Compendium
    Oct. 23, 2023

    Despite turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny, there remains a high demand for digital workplace services. Recent technological advances and digital transformations have ushered in the third wave of…
  • Provider Compendium
    Sep. 29, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market rapidly recovered from the pandemic in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to maximize value…
  • Provider Compendium
    May 31, 2022

    Everest Group’s Trust and Safety – Content Moderation Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 18 trust and safety content moderation service providers. It offers detailed profiles of each service provider –…
  • PEAK Matrix®
    April 07, 2022

    Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases…
  • Provider Compendium
    July 06, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and…
  • Provider Compendium
    Feb. 18, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…
  • Provider Compendium
    March 17, 2022

    Everest Group’s Marketing Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 19 marketing service providers. It offers a detailed profile of each service provider, with a comprehensive picture of its scale of operations,…
  • PEAK Matrix®
    May 06, 2022

    Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning…
  • PEAK Matrix®
    Dec. 03, 2021

    The Customer Experience Management (CXM) market in APAC has grown steadily in the last few years due to the increased demand for outsourcing, as enterprises aspire to leverage digital solutions, balance risks, and grow their businesses,…
  • PEAK Matrix®
    Dec. 22, 2021

    The COVID-19 pandemic has transformed marketing in more ways than one. Traditional ways of marketing are now being fast replaced by digital, data-driven models. CMOs continue to explore low-cost service delivery models and potential process efficiencies…
  • Provider Compendium
    Dec. 16, 2021

    In the past 12-18 months, the work-from-home model has driven a significant increase in digital transformation. Enterprise efforts to provide their employees seamless and secure connectivity through network transformation and rapid cloud adoption has accelerated the…
  • Provider Compendium
    Oct. 21, 2021

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers, including scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK…
  • PEAK Matrix®
    Dec. 17, 2021

    The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states…
  • PEAK Matrix®
    Sep. 10, 2021

    The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced growth due to increased demand for outsourcing, as enterprises look to cut costs, balance risks, and overcome pandemic-induced challenges, while ensuring…
  • Provider Compendium
    Sep. 27, 2021

    Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 37 service providers, including their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix®…
  • Provider Compendium
    Jan. 26, 2022

    The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states…
  • State of the Market
    Aug. 20, 2021

    While online platforms have contributed to a more connected world, they have been riddled with increasing concerns over user safety. Major factors contributing to these concerns include an exponential increase in globally created User Generated Content…
  • PEAK Matrix®
    July 16, 2021

    Following the COVID-19 pandemic, Customer Experience Management (CXM) outsourcing has increased, as enterprises look to cut costs, balance risks, and maintain CX levels. They have turned to service providers to digitalize their operations, shift to non-voice…
  • PEAK Matrix®
    July 23, 2021

    In the past 12-18 months, the move to work-from-home as a result of the pandemic has driven a significant increase in digital transformation. Enterprises’ efforts to provide their employees seamless and secure connectivity through network transformation…
  • Provider Compendium
    June 25, 2021

    RELATED RESEARCH: Content Moderators: Guardians of the Online Galaxy Trust and Safety – Content Moderation Services PEAK Matrix® Assessment 2021 Everest Group’s Trust and Safety – Content Moderation Service Provider Compendium 2021 provides accurate, comprehensive, and…

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