Customer Experience Management (CXM) – Service Provider Compendium 2021

Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 37 service providers, including their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® Service Provider Assessment. The compendium also sheds light on the global CXM operations service provider landscape

The study will enable current and potential buyers of CXM operations to assess the providers on their areas of strength and limitations based on desired capabilities.