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Tech Provider Spotlight May 25, 2026
Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM)
Voice remains a critical channel for Customer Experience Management (CXM), particularly for high-volume, urgent, complex, or sensitive interactions. However, traditional voice operations continue to face challenges such as demand volatility, long wait times, fragmented systems, inconsistent… -
PEAK Matrix® Sep. 04, 2025
Software Product Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2025
Mid-market software product engineering enterprises are experiencing strong momentum, driven by their growing ambition to innovate faster and scale smarter. The increasing reliance on technology outsourcing has accelerated their ability to move beyond minimum viable products… -
Tech Launch Perspective April 29, 2026
Artificial Intelligence (AI) – Review of AWS’ Product Launch at AWS re:Invent 2025
Enterprises are accelerating investments in generative AI, with a growing focus on customizing models using proprietary data to drive differentiated business outcomes. In this context, AWS is expanding its AI portfolio to provide a comprehensive stack… -
Tech Launch Perspective April 17, 2026
Agentic AI for Healthcare – Review of Amazon Connect Health
Healthcare providers are increasingly adopting AI-driven solutions to address administrative inefficiencies, workforce shortages, and rising expectations for seamless patient experiences. This report explores how agentic AI is reshaping patient engagement and point-of-care workflows through automation, conversational… -
Tech Launch Perspective Feb. 02, 2026
Agentic AI Automation – Review of Amazon Web Services (AWS)’ Product Announcements at AWS re:Invent 2025
Amazon Web Services (AWS) announced a set of new features for Amazon Bedrock AgentCore at the AWS re:Invent 2025 event in Las Vegas, Nevada. These updates are designed to strengthen AWS’ agentic AI capabilities by enabling… -
Tech Launch Perspective Dec. 30, 2025
Modern Application Development – Review of Kiro Product Updates at Amazon Web Services (AWS) re:Invent 2025
AWS continues to strengthen its positioning in the modern application development landscape, integrating AI and DevOps capabilities across its expanding toolset. This report offers Everest Group’s analysis of key announcements made at AWS re:Invent 2025, with… -
Tech Launch Perspective Dec. 30, 2025
Application Modernization – Review of Amazon Web Services’ (AWS’) Transform Product Launch at AWS re:Invent 2025
Amazon Web Services is strengthening its application modernization and migration portfolio with the latest AWS Transform announcements at AWS re:Invent 2025, reflecting a strategic push toward agentic AI-led modernization. AWS Transform is designed to automate large-scale… -
Tech Launch Perspective Dec. 30, 2025
Cybersecurity – Review of AWS’ Product Announcements at AWS re:Invent 2025
AWS’ announcements at AWS re:Invent 2025 underscore its continued focus on embedding security capabilities more deeply into cloud-native and developer-centric workflows. The introduction of the AWS Security Agent reflects AWS’ intent to shift security left by… -
PEAK Matrix® Aug. 01, 2025
AWS Services Specialists PEAK Matrix® Assessment 2025
The public cloud market has substantially grown in recent years, fueled by enterprises’ transformation and innovation needs. Amazon Web Services (AWS) has expanded its capabilities by investing in generative AI, industry-specific cloud solutions, data analytics, and… -
Voice of the Partner Dec. 15, 2025
Voice of the Partner (VoP): Leading Technology Providers
Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive… -
PEAK Matrix® Aug. 26, 2026
Order-to-Cash (O2C) Products PEAK Matrix® Assessment 2026
Order-to-Cash (O2C) is moving higher on the CFO agenda as enterprises seek to improve cash predictability, support evolving monetization models, and meet rising expectations for seamless stakeholder experiences. These priorities are accelerating demand for O2C products… -
Thematic Report Sep. 23, 2025
Market Report on the Consulting Landscape: H1 2025
The consulting services market is entering 2025 on a path of gradual and uneven recovery after a significant slowdown in 2024. While discretionary advisory spend remains constrained, demand is resurging in pockets, particularly around digital transformation,… -
Tech Launch Perspective Sep. 17, 2025
Banking and Financial Services (BFS) – Review of The AI Revolution Company’s Product Announcements
In July 2025, Compass UOL, a subsidiary of The AI Revolution Company, announced a suite of agentic AI tools for banking and financial services, now listed in AWS Marketplace under its newly introduced AI agents and… -
Provider Compendium Dec. 18, 2025
Healthcare Data Management Platforms – Provider Compendium 2025
Healthcare organizations are shifting toward unified data platforms to address growing demands for interoperability, real-time insights, and compliance in a digital-first environment. This report explores how healthcare data management platforms are becoming central to achieving these… -
Innovation Watch June 12, 2025
Innovation Watch: Generative AI Applications in Software Development 2025
Generative AI is fundamentally shifting how software is developed and maintained. What began as discrete copilots for code suggestions has evolved into a more mature and integrated layer of AI-powered software engineering. Generative AI is now… -
Tech Launch Perspective Sep. 03, 2025
Financial Crime and Compliance (FCC) – Review of Nasdaq Verafin’s Agentic AI Workforce Product Launch
Nasdaq Verafin’s Agentic AI Workforce, launched in July 2025, is designed to support compliance automation by embedding autonomous AI agents into Anti-money Laundering (AML) operations. The digital workers use typology-based risk models and generative AI co-pilots… -
PEAK Matrix® Aug. 17, 2026
Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2026
Enterprises are accelerating contact center modernization as cloud migration, AI adoption, and demand for integrated customer experience platforms reshape the Contact Center-as-a-Service (CCaaS) market. The global market reached an estimated US$9.0-9.2 billion in 2025, reflecting 14-16%… -
Tech Launch Perspective July 31, 2025
Financial Crime and Compliance (FCC) – Review of Fenergo’s FinCrime OS Launch with Agentic AI
Fenergo’s FinCrime OS, launched in July 2025, positions itself as a unified Financial Crime Compliance (FCC) platform embedded with agentic AI to streamline operations across onboarding, due diligence, AML, and transaction monitoring. Built on Fenergo’s existing… -
PEAK Matrix® Nov. 05, 2025
Healthcare Data Management Platforms PEAK Matrix® Assessment 2025
Healthcare organizations are shifting toward unified data platforms to address growing demands for interoperability, real-time insights, and compliance in a digital-first environment. This report explores how healthcare data management platforms are becoming central to achieving these… -
Thematic Report Dec. 24, 2025
Operationalizing Enterprise AI Adoption: A Comparative View of Cloud Hyperscalers’ Stack Readiness
Enterprise AI is transitioning from experimentation to scaled deployment, as organizations focus on operationalizing AI through integrated technology stacks. As AI adoption deepens across business functions, enterprises are demanding comprehensive infrastructure and platform capabilities that support…
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