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  • Voice of the Customer
    Sep. 30, 2026

    Software development tool investment is shifting toward secure, governed delivery as enterprises modernize legacy applications, expand cloud-native development, and scale AI-enabled engineering. Buyers are prioritizing workflow integration, auditability, and Total Cost of Ownership (TCO) rather than…
  • Voice of the Customer
    Sep. 30, 2026

    Software development tool investment is shifting toward secure, governed delivery as enterprises modernize legacy applications, expand cloud-native development, and scale AI-enabled engineering. Buyers are prioritizing workflow integration, auditability, and Total Cost of Ownership (TCO) rather than…
  • Voice of the Customer
    Sep. 30, 2026

    Software development tool investment is shifting toward secure, governed delivery as enterprises modernize legacy applications, expand cloud-native development, and scale AI-enabled engineering. Buyers are prioritizing workflow integration, auditability, and Total Cost of Ownership (TCO) rather than…
  • Voice of the Customer
    Sep. 30, 2026

    Software development tool investment is shifting toward secure, governed delivery as enterprises modernize legacy applications, expand cloud-native development, and scale AI-enabled engineering. Buyers are prioritizing workflow integration, auditability, and Total Cost of Ownership (TCO) rather than…
  • State of the Market
    June 27, 2025

    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers…
  • Provider Compendium
    Dec. 10, 2025

    Evolving investor demands, product innovation, and heightened compliance expectations are rapidly modernizing the AWM industry. Customer Experience Orchestration Products (CXOPs) have become foundational to these transformation agendas, enabling firms to deliver personalized, consistent, and data-driven experiences…
  • State of the Market
    July 21, 2025

    Automation is no longer just about driving efficiency; it now encompasses autonomy, adaptability, and intelligent decision-making. As organizations accelerate their shift toward digital-first business models, Intelligent Process Automation (IPA) has become a key operational transformation driver.…
  • May 14, 2025

    The Property and Casualty (P&C) insurance industry stands at a critical juncture due to volatile market forces and rising customer expectations. Heightened competition, increasing catastrophic event frequency, and an urgency to drive digital-first interactions fuel transformation…
  • PEAK Matrix®
    June 05, 2025

    Increasing demand for integrated benefits platforms, rising employer expectations, and a heightened focus on operational efficiency are rapidly transforming the North American Life and Annuity (L&A) insurance industry. As insurers modernize their core legacy systems, cloud-native…
  • PEAK Matrix®
    Dec. 01, 2025

    The Property and Casualty (P&C) insurance sector is rapidly transforming as carriers respond to rising distribution complexities, elevated customer expectations, and demand for faster, smarter underwriting. Traditional processes, fragmented tools, manual triage, and disconnected data are…
  • Technology Application Deep Dive
    April 23, 2026

    Digital Therapeutics (DTx) represent a rapidly evolving class of evidence-based interventions that leverage software as a medical device to prevent, manage, or treat medical conditions through behavioral modification, personalized feedback, and continuous data-driven support. Unlike general…
  • PEAK Matrix®
    March 27, 2025

    Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. IDP uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information…
  • PEAK Matrix®
    April 09, 2025

    The North American Life and Annuity (L&A) insurance industry is rapidly transforming, driven by evolving customer expectations, rising competitive pressures, and the growing need for operational agility. As insurers look to modernize their core legacy systems,…
  • PEAK Matrix®
    Sep. 16, 2026

    Enterprises are rethinking how end-to-end processes are designed and managed as automation expands across people, applications, digital workers, and AI agents. This reimagination is shifting process orchestration from a workflow coordination capability to an essential enterprise…
  • PEAK Matrix®
    June 16, 2025

    A Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas.…
  • State of the Market
    March 27, 2025

    The Intelligent Automation Platform (IAP) is a unified solution for enterprise automation. It integrates key technologies, including rules-based automation, AI-based automation, process discovery and intelligence, and process orchestration. Enterprises adopting IAP benefit from enhanced user experience,…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • Thematic Report
    July 18, 2025

    The front office in wealth management enterprises is transforming fundamentally as firms respond to rising investor expectations, increasing regulatory complexity, and the growing demand for scalable personalization. As traditional Customer Relationship Management (CRM) and advisory models…
  • Voice of the Customer
    March 12, 2026

    Customer experience has become a central pillar of insurance transformation as carriers respond to rising policyholder expectations, digital-first competition, and stricter regulatory scrutiny. Insurers are investing in customer experience orchestration platforms to modernize high-volume journeys such…
  • Tech Provider Spotlight
    March 09, 2026

    Enterprises are reassessing traditional process automation approaches as business processes become increasingly non-linear and data-intensive. While deterministic, rule-based process orchestration platforms have delivered measurable gains in efficiency and standardization, they remain constrained in environments characterized by…

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