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Digital adoption has moved from being an IT agenda to an organization-wide agenda, and enterprises are increasingly investing in digital technologies for achieving organizational goals such as driving customer loyalty, improving brand image, combating competition, and…
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PEAK Matrix® Aug. 11, 2016
Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen… -
PEAK Matrix® May 31, 2017
Life Sciences IT Application Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
PEAK Matrix® Aug. 02, 2016
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Stricter regulatory norms, the race to provide personalized banking experience, rise of digital banking, the pressure to contain costs, and the threat from the rise of banking ubers drove investments in banking application services market in… -
Provider Compendium April 18, 2017
Healthcare Payer BPO – Service Provider Profile Compendium 2017
The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 20 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of… -
PEAK Matrix® April 18, 2017
IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions (Focus on IT Service Providers)
In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT… -
Healthcare payer BPO market grew strongly during 2013-2015, reaching US$9.1 billion (including government business) in 2016. Obamacare contributed to a large extent in this growth story. However, with the election of Donald Trump as the President…
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Introduction The world of contact center outsourcing (CCO) continues to be a hotbed of activity as service providers respond to the pressures of a changing value proposition. Most of the investments made by CCO service providers…
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As Obamacare continues to bring about changes in the market, healthcare payer market remains in a dynamic state. The impending decision about top payer consolation has added to the uncertainty in the market. Some of the…
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PEAK Matrix® Jan. 29, 2017
Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. In order to address these challenges, insurers are looking to identify service-level… -
PEAK Matrix® Jan. 19, 2017
Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. As they march against the industry headwinds, they are looking to improve… -
Provider Compendium March 03, 2016
IT Outsourcing in Life Sciences Industry – Service Provider Profile Compendium 2015
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social… -
PEAK Matrix® Dec. 27, 2016
Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold
The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process… -
PEAK Matrix® Nov. 30, 2016
Electronic Health Records (EHR) IT Services in Healthcare Provider Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media… -
PEAK Matrix® Nov. 30, 2016
Healthcare Provider IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media… -
Provider Compendium Jan. 27, 2016
IT Outsourcing in Insurance – Service Provider Landscape Profile Compendium 2015
INTRODUCTION The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting… -
PEAK Matrix® Nov. 11, 2016
Mobility Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: A New Paradigm
As mobile technologies continue to evolve, mobile banking has evolved from one of the “nice-to-have” to “must-have” needs for banks and consumers globally. Accessing basic banking services, such as payments, account access, fund transfers, and customer… -
Internet of Things (IoT) is being rapidly adopted by enterprises across industries to achieve higher efficiency, enable data-driven decision making and explore new revenue opportunities. It is being heralded as the next industrial revolution, leading to…
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PEAK Matrix® Oct. 31, 2016
Healthcare Payer IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
State of the Market Jan. 14, 2016
IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2015: Building a Coherent Value Proposition
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social…
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