All Reports Events Blogs Videos
Showing 260 results
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Provider Profiles
    Aug. 28, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Dec. 11, 2020

    The rise of the sharing economy, rapidly evolving customer demands, the changing nature of risks, and significant COVID-19-caused shifts in the business environment have prompted carriers to institute new business models by enabling products, services, pricing,…
  • Provider Compendium
    Dec. 11, 2020

    Historically, global capital markets firms have been slow in addressing digital disruption, but the COVID-19 pandemic dramatically accelerated their plan for organization-wide digital transformation. Some of the key challenges that capital markets enterprises focused on at…
  • PEAK Matrix®
    Nov. 27, 2020

    Over the years, application management has evolved as a practice area with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been on improving productivity and reducing…
  • Provider Compendium
    Aug. 14, 2020

    The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest…
  • Provider Compendium
    July 31, 2020

    The Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 healthcare payer operations service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along…
  • PEAK Matrix®
    June 29, 2020

    The economic uncertainty created by COVID-19 has increased the focus on digital Customer Experience (CX) for enterprises in a scenario where they look to enhance customer experience and contain costs. Many service providers are experiencing a…
  • Provider Compendium
    Dec. 11, 2020

    Application management as a practice area has existed as long as applications. However, the mandate, scope, and value that enterprises demand from services have evolved tremendously over the last few years. The performance of applications is…
  • Provider Compendium
    Dec. 04, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the public cloud to going all out on the public cloud – in the last few years. More than 90% of enterprises…
  • PEAK Matrix®
    July 08, 2020

    The banking BPS market is quite mature, with service providers enjoying client confidence, especially in markets such as the United States and the United Kingdom. Europe and emerging regions such as Asia Pacific, as well as…
  • PEAK Matrix®
    June 09, 2020

    Consumerism, the rise of digital, margin pressures, regulatory uncertainty, and value-based care are increasingly pushing healthcare payers to rethink their business models. Many payers – especially larger ones with multi-state presence – are strengthening their market…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • Provider Compendium
    Aug. 17, 2018

    The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
  • Provider Compendium
    May 01, 2020

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • State of the Market
    Sep. 14, 2018

    Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
  • State of the Market
    Sep. 30, 2019

    The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
  • Provider Compendium
    Sep. 13, 2019

    The Revenue Cycle Management (RCM) BPS service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 23 service providers. Specifically, the report compares service providers on their areas of strength and development. It helps…
  • Provider Compendium
    Sep. 13, 2019

    The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
  • PEAK Matrix®
    Aug. 26, 2019

    Software is playing an increasingly important role in helping enterprises bring innovation across products and services. It is enabling enterprises deliver a superior user experience as well as introduce new and intelligent products to the market.…

Items per page