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  • LinkedIn Live
    Jan. 29, 2025

    Watch on LinkedIn Inside sales outsourcing is being transformed by a wave of leading-edge technologies, including AI, automation, and advanced analytics. These powerful technologies are enhancing lead scoring and predictive analytics, maximizing automation's role in streamlining…
  • Provider Compendium
    Dec. 12, 2024

    Multi-process Human Resources Outsourcing (MPHRO) Services – Provider Compendium 2024 is a comprehensive resource that objectively analyzes 15 leading MPHRO service providers, providing detailed insights into their offerings and capabilities. The compendium combines information from interactions…
  • PEAK Matrix®
    Sep. 30, 2024

    Enterprises grappled with challenges such as dealing with a multi-generational workforce, lack of skilled talent, and complex economic and geopolitical environments, making the year 2023 challenging for HR. Navigating these challenges requires scalability and agility. With…
  • State of the Market
    Dec. 26, 2023

    In the current landscape marked by volatility, uncertainty, complexity, and ambiguity, enterprises are consistently seeking ways to optimize operational efficiency. Challenges such as talent scarcity, inflation, economic instability, and geopolitical uncertainties have intensified interest in outsourcing…
  • Provider Compendium
    Nov. 15, 2023

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2023 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment. The report provides comprehensive and fact-based snapshots of 17 MPHRO service providers.…
  • PEAK Matrix®
    Aug. 04, 2023

    In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency. Ongoing talent shortage, surging inflation, a recessionary environment, and geopolitical instability, coupled with…
  • State of the Market
    Aug. 11, 2026

    Insurance carriers are navigating a more complex operating environment shaped by margin pressure, regulatory scrutiny, platform fragmentation, and accelerating AI adoption. Traditional project- and tower-based delivery models are giving way to continuously operated value streams across…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
  • PriceBook
    June 02, 2026

    This PriceBook is available only to Outsourcing Excellence members. For information on membership, please contact us. The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of…
  • Thematic Report
    Jan. 09, 2026

    Enterprise learning is fundamentally transforming as the pace of technology transformation continues to outstrip traditional workforce development models. Learning is moving away from static, course-centric training toward skill-based, adaptive experiences that support continuous capability building. Enterprises…
  • PEAK Matrix®
    July 27, 2026

    The US industrial contingent staffing market is gradually stabilizing following prolonged demand softness, while enterprises continue to navigate labor shortages, cost pressures, and changing workforce requirements. As hiring patterns evolve across manufacturing, logistics, warehousing, construction, and…
  • Thematic Report
    Nov. 03, 2025

    The Life and Annuity (L&A) insurance market is fundamentally shifting in sourcing approaches, moving beyond legacy cost-saving models to prioritize agility, innovation, and resilience. This report examines how macroeconomic uncertainties, talent shortages, and evolving customer expectations…
  • Thematic Report
    Nov. 13, 2025

    Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based…
  • PriceBook
    Nov. 28, 2025

    The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst…
  • Accelerator
    Jan. 07, 2026

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. This report equips data and analytics service buyers…
  • PEAK Matrix®
    Nov. 04, 2025

    Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead…
  • Provider Compendium
    April 23, 2026

    Private Equity (PE) firms are navigating a more demanding environment characterized by market volatility, tighter capital conditions, and rising expectations for consistent value creation. In response, firms are increasingly partnering with providers that combine advisory expertise…
  • PEAK Matrix®
    July 31, 2026

    Enterprises are increasingly relying on contingent talent to address specialized skill requirements, project-based work, and workforce flexibility amid ongoing macroeconomic uncertainty and changing hiring patterns. Demand remains strongest for AI, cloud, cybersecurity, digital engineering, and other…
  • Thematic Report
    May 18, 2026

    Mid-market enterprises are increasingly emerging as a strategic growth segment within the Human Capital Management (HCM) landscape as organizations scale operations, formalize HR processes, and modernize workforce management practices. These enterprises are seeking cloud-based platforms that…
  • State of the Market
    Jan. 13, 2026

    Amid continued economic pressures, regulatory changes, and workforce disruptions, the US and UK contingent talent markets are stabilizing but remain uneven. Enterprises are shifting focus from volume hiring to strategic workforce solutions that emphasize agility, high-skill…

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