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Showing 23 results
  • PEAK Matrix®
    Sep. 19, 2025

    Enterprises are leveraging Employer of Record (EoR) solutions to enhance their agility, adaptability, and resilience in hiring workers globally. The shift toward remote work, combined with labor laws’ growing complexities across various regions, has accelerated the…
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    PEAK Matrix®
    Aug. 25, 2026

    The global Customer Experience Management (CXM) market is becoming more execution-focused as enterprises progress from standalone generative AI pilots toward integrated human-AI operating models and early agentic workflows. Investment is increasingly directed toward production-ready AI across…
  • Tech Launch Perspective
    July 17, 2026

    The Data and Analytics (D&A) market continues to evolve as enterprises modernize fragmented data estates, strengthen governance, and prepare platforms for AI and agentic workloads. Organizations are prioritizing governed, interoperable, real-time, and context-rich data foundations that…
  • PEAK Matrix®
    May 11, 2026

    Modern data environments are becoming increasingly complex, distributed, and dynamic, making it difficult for enterprises to maintain consistent governance, visibility, and control across data assets. Despite growing investment in enterprise data initiatives, many organizations still struggle…
  • Provider Compendium
    Aug. 29, 2023

    Supply Chain Management (SCM) Business Process Services (BPS) Provider Compendium 2023 provides accurate, comprehensive, and fact-based snapshots of 14 providers and includes their scale of operations, technology solutions, investments, and delivery locations, along with Everest Group’s…
  • PEAK Matrix®
    June 19, 2023

    Enterprises grapple with various supply chain challenges, including evolving customer demands, planning limitations, and disruptions in production and distribution. Amid recessionary headwinds and geopolitical tensions, enterprises are increasingly seeking third-party support to address these challenges. Rather…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • Provider Compendium
    July 06, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and…
  • Provider Compendium
    Feb. 22, 2022

    Supply Chain Management (SCM) BPS – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 14 SCM service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations,…
  • PEAK Matrix®
    May 06, 2022

    Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning…
  • PEAK Matrix®
    Dec. 14, 2021

    The pandemic caused disruptions to the global supply chain on an unprecedented scale, including supply discontinuity, changes in customer demand and buying patterns, and production disruptions due to a limited inventory. Supply Chain Management (SCM) service…
  • Provider Compendium
    Feb. 28, 2020

    The Supply Chain Management (SCM) BPO Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers. In particular, it helps current and potential buyers of SCM services assess providers on their areas of…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Thematic Report
    July 24, 2020

    Customers are the final link in a product’s or service’s supply chain, and it is vital to ensure they are satisfied after buying a product. After-sales support, commonly known as post-sales services, is a component of…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • PEAK Matrix®
    Dec. 16, 2019

    Increasing complexity, inefficient processes, and siloed operations are driving organizations to look for service providers who can deliver end-to-end SCM solutions. With lots of digital technologies coming-in, the Supply Chain Management (SCM) market has started moving…
  • Provider Compendium
    May 01, 2020

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    March 27, 2020

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • PEAK Matrix®
    March 25, 2019

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, pdf, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • State of the Market
    July 06, 2018

    The relatively nascent global SCM BPO market grew by over 15% to reach approximately US$1.45 billion in 2017. The market witnessed growing demand from enterprises, most of whom are looking to cut cost, manage risk, and…

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