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  • State of the Market
    June 17, 2026

    Banking enterprises are navigating a market shaped by persistent cost pressures, rising exception volumes, evolving regulatory requirements, and growing expectations for faster, more transparent customer journeys. As operations become more technology-driven, buyers are moving beyond labor-led…
  • PEAK Matrix®
    Nov. 27, 2025

    The global banking operations market is significantly transforming, driven by continued regulatory complexities, rising customer expectations, and advances in AI and automation. Financial institutions are rethinking their sourcing models to prioritize domain-rich, technology-enabled partners that can…
  • Provider Recognition
    June 16, 2026

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • Provider Compendium
    March 12, 2024

    The lending industry is evolving rapidly, with a focus on technology to enhance efficiency and user experience, while reducing costs. AI and predictive analytics are streamlining approval processes and offering deeper customer insights. In response to…
  • PEAK Matrix®
    Dec. 20, 2023

    The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. This shift is largely driven by the widespread adoption of advanced…
  • PEAK Matrix®
    Dec. 09, 2022

    The concept of open banking is no longer restricted to payment services. Open finance has widened its scope to include mortgages, wealth management, insurance, savings, and capital markets. These use cases are giving rise to concepts…
  • Provider Compendium
    Feb. 03, 2023

    Open banking has evolved and extended its benefits to a wider range of financial products, including mortgages, wealth management, insurance, savings, and capital markets. It has also added a cross-industry dimension, giving rise to concepts such…