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Showing 14 results
  • State of the Market
    June 17, 2026

    Banking enterprises are navigating a market shaped by persistent cost pressures, rising exception volumes, evolving regulatory requirements, and growing expectations for faster, more transparent customer journeys. As operations become more technology-driven, buyers are moving beyond labor-led…
  • PEAK Matrix®
    April 10, 2026

    Healthcare payers and providers are operating under sustained pressure from fragmented engagement ecosystems, rising consumer expectations, and intensifying regulatory and quality mandates. Disconnected clinical, administrative, and customer interaction systems continue to limit end-to-end visibility across member…
  • PEAK Matrix®
    April 15, 2026

    Healthcare providers are navigating sustained financial pressures driven by rising labor costs, reimbursement uncertainty, and increasing patient financial responsibility. In this environment, revenue cycle management has become central to maintaining financial stability and improving cash flow…
  • PEAK Matrix®
    Aug. 25, 2026

    The global Customer Experience Management (CXM) market is becoming more execution-focused as enterprises progress from standalone generative AI pilots toward integrated human-AI operating models and early agentic workflows. Investment is increasingly directed toward production-ready AI across…
  • Provider Compendium
    June 17, 2026

    Enterprises are redefining their automation strategies as Agentic Process Automation (APA) evolves from traditional rule-based automation to AI-enabled, agentic, and outcome-driven transformation. This shift reflects a move from standalone automation initiatives to integrated programs that combine…
  • Executive Briefs
    July 23, 2026

    The Service Provider Health Check – Business Process Services (BPS) is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for Request for Proposal (RFP) evaluations, contract negotiations,…
  • Provider Recognition
    June 16, 2026

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • Executive Briefs
    April 30, 2026

    The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for Request for Proposal (RFP) evaluations, contract negotiations, and risk management.…
  • PEAK Matrix®
    April 30, 2026

    Enterprises are redefining their automation strategies as Agentic Process Automation (APA) evolves from traditional rule-based automation to AI-enabled, agentic, and outcome-driven transformation. This shift reflects a move from standalone automation initiatives to integrated programs that combine…
  • PEAK Matrix®
    Aug. 26, 2026

    Order-to-Cash (O2C) is moving higher on the CFO agenda as enterprises seek to improve cash predictability, support evolving monetization models, and meet rising expectations for seamless stakeholder experiences. These priorities are accelerating demand for O2C products…
  • Provider Compendium
    June 26, 2026

    Healthcare payers are operating in an increasingly complex environment shaped by volatile medical costs, constrained premium growth, evolving regulatory requirements, fragmented legacy systems, and continued workforce constraints. These pressures are pushing health plans to move beyond…
  • Technology Application Deep Dive
    April 23, 2026

    Digital Therapeutics (DTx) represent a rapidly evolving class of evidence-based interventions that leverage software as a medical device to prevent, manage, or treat medical conditions through behavioral modification, personalized feedback, and continuous data-driven support. Unlike general…
  • R&D Strategic Technology Outlook
    July 31, 2026

    This report examines optically encoded systems as enabling infrastructure for discovery science workflows across chemicals and materials Research and Development (R&D). It explains how optical encoding makes candidate libraries identifiable at scale and turns materials discovery…
  • Tech Provider Spotlight
    June 02, 2026

    The digital advertising ecosystem is significantly transforming as traditional demand-side platforms evolve into omnichannel advertising platforms. What began as automated tools to buy display advertising has expanded into sophisticated platforms that support audience engagement across connected…