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Thematic Report Oct. 31, 2025
Collections in Customer Experience Management (CXM): Balancing Recovery, Retention, and Relationships
Traditionally seen as transactional and compliance-driven, collections are now evolving into a strategic Customer Experience Management (CXM) function that balances debt recovery with Customer Experiences (CXs). As rising delinquency rates, economic uncertainties, and regulatory scrutiny reshape… -
Voice of the Customer May 22, 2026
Voice of the Customer (VoC): Master Data Management (MDM)
Enterprises are redefining their Master Data Management (MDM) strategies as data reliability, governance, and AI readiness become central to enterprise transformation. As organizations modernize their data architecture and scale AI, generative AI, analytics, and automation initiatives,…
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