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Somya Bhadola
Practice Director
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Provider Compendium Dec. 21, 2021
Somya Bhadola
Practice Director
Akanksha Sohil
Senior Analyst
Moulee Datta
Senior Analyst
Yash Chaudhury
AnalystLife and Pensions (L&P) Insurance BPS / TPA Service Provider Compendium 2022
COVID-19 adversely impacted the Life and Pensions (L&P) insurance industry’s operations and business. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order. Insurers’ continued reliance… -
PEAK Matrix® Dec. 08, 2021
Somya Bhadola
Practice Director
Akanksha Sohil
Senior Analyst
Moulee Datta
Senior Analyst
Yash Chaudhury
AnalystLife and Pensions (L&P) Insurance BPS/TPA – Service Provider Landscape with PEAK Matrix® Assessment 2022
The pandemic adversely impacted the operations and business of the Life and Pensions (L&P) insurance industry. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order.… -
Provider Compendium Nov. 20, 2020
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystLife and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021
Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 13 L&P insurance BP service providers. It offers a detailed profile of each provider – with a comprehensive… -
PEAK Matrix® Sep. 29, 2020
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystLife and Pensions (L&P) Insurance BPO – Service Provider Landscape with PEAK Matrix® Assessment 2020
The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environment, magnified when the outbreak of COVID-19 necessitated new operating models. Insurers looked at their service partners to ensure touchless and flexible operations.… -
Provider Compendium Sep. 18, 2020
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystInsurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020
The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along… -
PEAK Matrix® June 30, 2020
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystInsurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020
In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer… -
Provider Compendium Dec. 17, 2019
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystLife and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019
This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and… -
State of the Market Nov. 12, 2019
Somya Bhadola
Practice Director
Disha Khandelwal
Information SpecialistLife and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020
As the L&P insurance industry reaps increasing investments returns and premium growth, insurers that aim to accelerate their growth are looking at prudent allocation of resources in strategic investments. Such investments, whether in skilled people, digital… -
PEAK Matrix® Sep. 30, 2019
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystLife and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
While the L&P insurance industry has traditionally been a laggard in terms of adapting to new market shifts, insurers are now realizing the growing importance of creating a satisfactory customer experience for competitive relevance. This realization,… -
PEAK Matrix® July 31, 2019
Somya Bhadola
Practice Director
Akanksha Sohil
Senior AnalystNon-life Insurance Third Party Administrator (TPA) Landscape with Services PEAK Matrix™ Assessment 2019
With low margins and scarce opportunities for organic growth, TPA marketplace has started to adopt requisite measures for becoming more profitable. While some are building specialist, high margin capabilities such as medical and care management and… -
Provider Compendium June 24, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2019
The P&C Insurance BPO Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of nine service providers in the market. Each five-page profile provides a comprehensive picture of that provider’s service suite, scale of operations,… -
State of the Market June 19, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO: Annual Deal Trends Report 2019
Marketers’ favourite dictum – Customer is the king – has never been truer for P&C insurers than it is today. P&C insurers have started investing in transformative steps to cater to the extreme levels of competitiveness… -
PEAK Matrix® March 28, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
The P&C insurance BPO market has been continually growing as buyers of services aim at containing costs, optimizing processes, improving customer experience, and leveraging digital technologies for multiple strategic objectives. Different P&C insurance clients have different… -
PEAK Matrix® Nov. 01, 2018
Somya Bhadola
Practice DirectorLife and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The L&P insurance BPO market is currently evolving to assist insurers beyond providing them with only labor arbitrage benefits. Cost reduction – the consistent primary driver of outsourcing – has now become more about leveraging automation… -
PEAK Matrix® June 29, 2018
Somya Bhadola
Practice DirectorInsurance Third Party Administrator (TPA) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The global insurance TPA market is getting more dynamic owing to a number of acquisitions/partnerships and rise of “BPO-heritage TPAs”. On the demand side, owing to unfavourable macroeconomic conditions, tightening regulatory regimes, profitability pressures, and the… -
State of the Market June 29, 2018
Somya Bhadola
Practice DirectorProperty & Casualty (P&C) Insurance BPO: Addressing Growth Through Digital Empowerment
The P&C insurance industry is heavily dynamic at present, with multiple macro- and micro-level factors impacting the insurers’ operations. In such a scenario, all P&C insurers are facing a significant question – how to be profitable… -
Provider Compendium June 20, 2018
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2018
The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile delivers a comprehensive picture of that provider’s service suite, scale… -
PEAK Matrix® March 29, 2018
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The global P&C insurance BPO market continued to be dynamic, witnessing considerable activity in acquisitions/partnerships and substantial expansion in 2016-2017. While a number of P&C insurers signed new contracts driving the adoption up, expansion of scope… -
State of the Market Nov. 27, 2017
Somya Bhadola
Practice DirectorL&P Insurance BPO: Move or Miss – Innovation, Execution, and Adoption of Digital Insurance
The global L&P insurance BPO market continues to show steady growth. It registered ~7% growth in revenue in 2016, similar to its growth in 2015. In terms of FTEs, the market witnessed deployment strengthened by ~8%.… -
Provider Compendium Sep. 29, 2017
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2017
The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale…
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