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Saumil Misra
Practice Director
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Parvez Alam
Assistant Manager
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PEAK Matrix® Oct. 09, 2026
BFS Agentic Business Operations PEAK Matrix® Assessment 2026
Banking and Financial Services (BFS) enterprises are progressing from rules-based automation and AI-assisted workflows toward agentic business operations, where AI agents, intelligent platforms, and human teams jointly execute, orchestrate, and optimize recurring processes. This shift is… -
Provider Profiles Oct. 08, 2021
Provider Snapshot | Firstsource
The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
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