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Everest Group
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Parvez Alam
Assistant Manager
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Provider Snapshot Dec. 02, 2021
Parvez Alam
Assistant Manager
Ankita Upadhyay
Senior Information Specialist
Anushka Kochar
Senior Information SpecialistProvider Snapshot | CGI Group
The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and… -
State of the Market Aug. 11, 2017
Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them
With increasing focus on technology adoption and uncertainty in the market due to geopolitical factors, CCO industry grew at a slow rate of ~3% in 2016 to reach US$78-80 billion. The market is witnessing a shift…
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