All Reports Events Blogs Videos
Showing 10 results
  • Provider Profiles
    Aug. 12, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Sep. 26, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • PEAK Matrix®
    July 05, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • PEAK Matrix®
    Aug. 31, 2015

    Introduction Banking BPO is the largest and the most mature market within BFSI BPO. As regulatory bodies increase their oversight on banks’ activities, cost of compliance for banks will continue to rise, generating newer opportunities for…
  • PEAK Matrix®
    July 16, 2015

    Introduction Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental…
  • PEAK Matrix®
    May 29, 2015

    Introduction Mortgage BPO stands out as the largest submarket within the banking BPO space. The role of BPO assumes greater importance in the mortgage landscape as regulatory bodies continue to increase their oversight on mortgage activities…
  • Provider Compendium
    Jan. 30, 2015

    Introduction The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite,…
  • Provider Compendium
    Jan. 09, 2015

    INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of…