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  • NEW
    Blog
    July 27, 2026

    As India becomes more deeply embedded in global delivery portfolios, the boardroom discussions are shifting beyond its attractiveness as a scaled delivery location to the governance implications of relying heavily on a single market. Critical technology programs, business process services, cybersecurity operations, analytics, product…
  • Webinar
    July 21, 2026

    HR tech is entering a new phase of AI disruption.  AI is changing far more than product features in HR technology. It is redefining buyer expectations, redefining product categories, influencing pricing models, and changing how tech companies compete for growth. As horizontal…
  • Viewpoint
    July 09, 2026

    Workforce Management (WFM) tools are evolving beyond their traditional role in schedule creation, time and attendance management, and administrative productivity. As labor-intensive enterprises face more variable demand, tighter cost discipline, complex labor models, and greater scrutiny…
  • PEAK Matrix®
    June 30, 2026

    Earned Wage Access (EWA) has become a strategic employee benefit as organizations seek to support workforce liquidity, reduce financial stress, and improve employee experience. What began as a solution for accessing earned wages before payday is…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • Thematic Report
    June 19, 2026

    The Middle East and North Africa (MENA) region is steadily emerging as an important node in the global services delivery landscape, supported by untapped talent potential, strong regional demand, and lower competitive intensity than established delivery…
  • Viewpoint
    June 18, 2026

    Regulatory scrutiny surrounding offshore call-center operations serving US consumers is moving beyond periodic legislative debate to a more immediate policy issue. While the Keep Call Centers in America Act of 2025 has seen limited legislative progress,…
  • Market Insights™
    June 16, 2026

  • Viewpoint
    June 16, 2026

    Applicant Tracking Systems (ATS) are evolving beyond their traditional role as systems of record and workflow engines for hiring. As talent acquisition ecosystems become more fragmented across sourcing tools, Candidate Relationship Management (CRM) platforms, assessments, scheduling…
  • State of the Market
    June 15, 2026

    This report, titled Risk Watch 2026: Navigating a World of Wars, Walls, and Watch-items, is the latest edition of Everest Group’s flagship Locations State of the Market report for global services leaders. The report examines how…
  • Location Spotlight
    June 10, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    June 08, 2026

  • Webinar
    June 02, 2026

    As AI agents take on more day-to-day work, HR, Sourcing and IT leaders face bigger questions around what should stay human-led, what can be automated, and how HR services should evolve in an AI-enabled operating model…
  • Viewpoint
    May 20, 2026

    Work intelligence is emerging as a distinct market category as enterprises move beyond traditional job-, role-, and skills-based workforce models toward a more granular understanding of tasks, workflows, handoffs, and human-AI interaction. This Viewpoint defines work…
  • Market Insights™
    May 19, 2026

  • Viewpoint
    May 19, 2026

    Enterprises are entering a new phase in digital transformation where the primary challenge is no longer technology access, but coordinating technology with how work actually happens. Application sprawl, disconnected workflows, and expanding AI agent ecosystems are…
  • Thematic Report
    May 18, 2026

    Mid-market enterprises are increasingly emerging as a strategic growth segment within the Human Capital Management (HCM) landscape as organizations scale operations, formalize HR processes, and modernize workforce management practices. These enterprises are seeking cloud-based platforms that…
  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Blog
    May 05, 2026

    As Artificial Intelligence (AI) reshapes work faster than most organizations can track, a new category of platform is emerging. These platforms help enterprises move beyond job-level thinking toward a more granular, task-level understanding of their workforce.…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…

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