Virtual Roundtable Deck – Unlocking True GCC/GBS Value via Unified Network Strategy

For many enterprises, Global Business Services (GBS) and Global Capability Centers (GCCs) remain fragmented, limiting consistent value delivery across functions and geographies. Based on Everest Group’s September 2025 virtual roundtable, this report highlights the importance of a unified network strategy to transform siloed centers into a cohesive, enterprise-aligned capability engine. As more organizations adopt centralized-yet-localized governance, the emphasis is shifting from pure cost arbitrage to value orchestration, agility, and resilience.

The report examines how integration across centers accelerates innovation, strengthens workforce engagement, and amplifies enterprise impact. It outlines the core building blocks of a unified GBS/GCC network – integrated workforce planning, consistent multi-tier governance, and a globally resonant culture – and shares cross-industry leader insights and examples of how integrated practices are being embedded to align with CEO-level priorities.