Practitioner Perspectives – Lars Hölzer on Fresenius Kabi’s Journey to Place GBS at the Core of Its S/4Hana Enterprise Transformation

Fresenius Kabi’s enterprise transformation highlights the essential role of Global Business Services (GBS) in enabling end-to-end value realization through SAP S/4HANA adoption. With a strategic focus on shifting from siloed operations to a globally harmonized service model, the company redesigned its GBS structure to deliver agility, data-driven decisions, and standardized processes across business functions. The report outlines Fresenius Kabi’s approach to overcoming change resistance and breaking down legacy constructs through governance, cross-functional alignment, and a well-articulated value proposition.

This case-based report provides actionable lessons for enterprises undergoing large-scale digital transformations, particularly in regulated industries. It illustrates how embedding GBS at the core of S/4HANA transformation enables better business outcomes through streamlined operations and improved stakeholder collaboration.