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  • Video
    March 23, 2023

    In this third episode of the video series, Unlocking Digital Workplace Opportunities in 2023, Everest Group’s Udit Singh, Practice Director, and Tanvi Rai, Senior Analyst, discuss experience level agreements and how, for enterprises, experience level agreements…
  • Thematic Report
    March 23, 2023

    Globalization has led businesses to expand their operations to different parts of the world. In this context, effective communication with customers in their native language has become increasingly important. Although English is widely regarded as the…
  • Thematic Report
    March 20, 2023

    Over the past two decades, the digital workplace has undergone a fundamental shift, resulting in multiple waves of transformation that have impacted both the core pillars of this ecosystem: the enterprises and the providers. While providers…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Event
    March 14, 2023

    In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets…
  • Webinar Deck
    March 14, 2023

    In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets…
  • Video
    March 09, 2023

    Watch episode one of the new video series: Unlocking Digital Workplace Opportunities. In this first episode, Everest Group’s Udit Singh, Practice Director, and Prabhneet Kaur, Senior Analyst, discuss the chatbot developed by OpenAI, ChatGPT, and the…
  • Video
    March 09, 2023

    Watch the second episode in the new video series, Unlocking Digital Workplace Opportunities, as Everest Group’s Udit Singh, Practice Director, and Prabhneet Kaur, Senior Analyst, explore metaverse business opportunities. There is a lot of commotion and…
  • State of the Market
    March 07, 2023

    In the past couple of years, there is a paradigm shift in the way work is conducted, and themes such as hybrid working, immersive collaboration, and employee well-being are being rapidly adopted. However, this shift has…
  • Video
    Jan. 27, 2023

    The role of the IT function is paramount in any enterprise’s journey to become a responsible and sustainable organization. However, when it comes to IT-led sustainable transformation, enterprises struggle to identify sustainability opportunities beyond the journey…
  • Executive Briefs
    Jan. 27, 2023

    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us In 2021 and 2022, the global services market experienced significant growth across geographies, driven by factors such as strong…
  • Provider Compendium
    Jan. 24, 2023

    Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services…
  • State of the Market
    Dec. 29, 2022

    The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However, global macroeconomic conditions and…
  • PEAK Matrix®
    Dec. 19, 2022

    Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services…
  • Location Spotlight
    Dec. 07, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    Dec. 05, 2022

    COVID-19 disrupted not just the way we live but also the way we work. The pandemic has transformed the future of work, driving the need for sustainability at the workplace. Today, enterprises are focusing on implementing…
  • Thematic Report
    Nov. 07, 2022

    Over the last two decades, India has accounted for a lion’s share in overall global services delivery, and it continues to be the most leveraged location for services delivery. The country’s skilled talent base can support…
  • Location Spotlight
    Oct. 14, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the…
  • Provider Compendium
    Sep. 29, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market rapidly recovered from the pandemic in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to maximize value…
  • Provider Compendium
    Sep. 29, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market rapidly recovered from the pandemic in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to maximize value…

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