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  • Accelerator
    Feb. 23, 2021

    Application services encompasses multiple services across the traditional application life cycle and DevOps, including application development (build), run, quality assurance, and modernization/transformation services. This category strategy template is ready to use, offering editable frameworks for internal…
  • State of the Market
    Jan. 29, 2021

    Organizations are leveraging cloud-native application development techniques to improve software development, with focus on development quality, deployment frequency, and quality of software releases, to better align with business objectives. Cloud-native principles have improved the experience of…
  • Provider Compendium
    Dec. 11, 2020

    Application management as a practice area has existed as long as applications. However, the mandate, scope, and value that enterprises demand from services have evolved tremendously over the last few years. The performance of applications is…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • PEAK Matrix®
    Nov. 27, 2020

    Over the years, application management has evolved as a practice area with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been on improving productivity and reducing…
  • State of the Market
    Oct. 23, 2020

    COVID-19 has had a significant impact on IT services globally, as seen in enterprise demand reductions, supply chain disruptions, challenges to business continuity, cybersecurity risks, and services continuity challenges. Application services has not been spared; however,…
  • Provider Compendium
    Sep. 30, 2020

    Organizations are leveraging cloud-native application development techniques to improve software development and deployment cycles, deployment frequency, and the quality and relevance of software releases to enable better alignment with business objectives. These techniques have supported both…
  • PEAK Matrix®
    Aug. 21, 2020

    Organizations are leveraging cloud-native application development techniques to improve software development and deployment cycles, deployment frequency, and the quality and relevance of software releases to enable better alignment with business objectives. These techniques have significantly supported…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…
  • Webinar Deck
    May 19, 2020

    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic…
  • Webinar Deck
    April 30, 2020

    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related…
  • Thematic Report
    March 20, 2020

    Despite service providers ramping up investments to enhance their digital capabilities, the proportion of satisfied enterprise customers continues to decrease, having fallen five percentage points over the past year. Factors such as technology delivery and domain…
  • Viewpoint
    March 20, 2020

    As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a…
  • State of the Market
    Feb. 20, 2020

    Enterprises aiming to jump on to the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on…
  • Webinar Deck
    Feb. 04, 2020

    On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the…
  • Viewpoint
    Jan. 06, 2020

    In recent years, technology has evolved exponentially to offer hitherto unimaginable opportunities. The accelerating pace of change makes innovation far more accessible and scalable. At the heart of this change lies data and information. Organizations have…
  • PEAK Matrix®
    Dec. 13, 2019

    Analytics adoption across enterprises of all sizes is soaring with “data-to-decisions” journey as a strategic focus area. Data is emerging as a key enterprise asset and businesses are asking for value out of the terabytes of…
  • Webinar Deck
    Dec. 05, 2019

    On December 5, Everest Group hosted a webinar titled, "2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme."   Despite positive conditions such as a historically high stock market, low unemployment, and…

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