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  • Location Spotlight
    March 29, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Event
    March 22, 2022

    Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. Because these challenges…
  • Webinar Deck
    March 22, 2022

    On March 22, Everest Group hosted a webinar titled, "How Are European Organisations Riding the Global Services Headwinds?" Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations…
  • Location Spotlight
    March 21, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • LinkedIn Live
    March 10, 2022

    March 10, 2022 | 8:30 AM CST | 9:30 AM EST | 2:30 GMT | 8 PM IST The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such…
  • Webinar Deck
    March 09, 2022

    On March 8, Everest Group hosted a webinar titled, "5 Success-Driving Actions - How to Unlock Untapped, Affordable Talent." Impact sourcing is a socially responsible way to find untapped, affordable talent while promoting inclusivity and allowing…
  • Event
    March 08, 2022

    Impact sourcing is a socially responsible way to find untapped, affordable talent while promoting inclusivity and allowing organizations to reap substantial business benefits, including: Contributing to a holistic environmental, social, and governance (ESG) program Increased sales…
  • Event
    March 03, 2022

    Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country's eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also…
  • Thematic Report
    March 02, 2022

    Our Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. This report presents the results of a study that Everest Group…
  • LinkedIn Live
    Feb. 24, 2022

    Tuesday, February 24, 202212:00 GMT, 13:00, CET, 14:00 SAST Africa’s population is now approaching four times that of North America and Europe and will soon have more workers entering the workforce than India. So, what does…
  • Viewpoint
    Feb. 24, 2022

    Russia launched an invasion of Ukraine on February 24, 2022, after formally recognizing the areas of Donetsk and Luhansk as independent territories on February 22, 2022. The fresh offensive includes attacks on Kyiv and some other…
  • Thematic Report
    Feb. 16, 2022

    Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on major aspects of the global sourcing industry. This report presents the results of a study that Everest…
  • Location Spotlight
    Jan. 28, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Executive Briefs
    Jan. 28, 2022

    Global service delivery strategy is standing at the cusp of disruption due to the pandemic’s massive impact, the rise of remote working, and the demand for niche skills driving the talent war. Additionally, forces such as…
  • LinkedIn Live
    Jan. 27, 2022

    Could Africa be the Next Great Talent Pool? According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for…
  • Executive Briefs
    Jan. 27, 2022

    This Executive Brief describes the ways in which organizations can confront today’s talent challenges through a forward-looking approach that spans geographies, targeting regions with growing talent pools and doubling down in areas where suitable talent exists.…
  • Location Spotlight
    Jan. 17, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    Jan. 07, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    Jan. 05, 2022

    Technology services have become critical for enterprises to ensure continued engagement and superior user experiences for customers. While the COVID-19 pandemic impacted global economies and affected most industries and verticals, it proved to be a blessing…
  • Event
    Dec. 14, 2021

    As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic. Previously, the talent war…

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