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  • Thematic Report
    July 09, 2020

    Intelligent Document Processing (IDP) can offer multiple benefits – improved document processing accuracy, reduced cost, faster turnaround time, and enhanced employee experience, among others. These solutions can be integrated with internal applications, systems, and other automation…
  • PEAK Matrix®
    June 30, 2020

    The growing demand for upskilling and reskilling employees and the challenges of catering to a diverse workforce have increased the complexity of executing learning activities in-house. Enterprises are thus increasingly looking to outsource their learning activities…
  • State of the Market
    June 29, 2020

    The global Intelligent Virtual Agent (IVA) market stood at US$300 million-US$350 million in 2019, exhibiting about 42% growth in the last 12 months. IVA solutions are a key enabler of automation in the front office, and…
  • State of the Market
    June 09, 2020

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., email, text, PDFs, and scanned documents), its categorization, and extraction for further processing using AI technologies such as computer vision, Optical…
  • Viewpoint
    May 22, 2020

    Ceridian – a global Human Capital Management (HCM) technology company and service provider – recently announced its plans to acquire Excelity Global Solutions Pte Ltd, an Asia-based HCM service provider, from the Everstone Group. The acquisition…
  • Provider Compendium
    May 20, 2020

    Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front office, with their popularity driven by increasing technological sophistication and successful pilots. Enterprises across industries and geographies are leveraging or planning to…
  • Provider Compendium
    May 01, 2020

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    March 29, 2020

    Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveraging or planning to…
  • Provider Compendium
    March 29, 2020

    The Intelligent Automation in Business Processes (IABP) Solution Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 24 IABP solution providers. Each profile offers a comprehensive picture of a provider’s scope of operations, technology solutions,…
  • PEAK Matrix®
    March 27, 2020

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • Viewpoint
    March 25, 2020

    There is sufficent evidence to suggest that the global economy is on a path toward recession, especially given the COVID-19 outbreak, geopolitical uncertainty, and economic instability in many countries. As a result, most sectors will be…
  • PEAK Matrix®
    March 03, 2020

    Various digital factors are disrupting the Business Process Services (BPS) market on both the demand and supply side. Enterprises are looking for not only cost savings, but also next-generation benefits from their relationships, and solution providers…
  • Viewpoint
    Feb. 06, 2020

    Enterprises are increasingly adopting the digital route to improve their operations and business models to provide better customer service and employee experience. As a result, organizations are implementing various types of enterprise software – including Salesforce…
  • Viewpoint
    Dec. 20, 2019

    The HR function is facing a wave of transformation. A new generation with strikingly new preferences is making its presence felt and digital technologies are driving disruption and changing the way organizations engage with their talent. The…
  • PEAK Matrix®
    Dec. 17, 2019

    The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO…
  • Thematic Report
    Nov. 08, 2019

    The increasing need to engage and satisfy employees, accompanied by a shortage in skilled talent, has shifted the spotlight to employee experience. This report helps enterprises understand and improve employee experience by highlighting the increasing role…
  • Viewpoint
    Nov. 05, 2019

    While the opportunity to adopt Robotic Process Automation (RPA) has captured the attention of many organizations as they compete in the digital-first world, the pace of scaling up from initial adoption has been slow. Enterprises struggle…
  • State of the Market
    Oct. 28, 2019

    Multi-country Payroll (MCP) solutions is one of the fastest growing markets in the HR outsourcing space. While the traditional parameters of compliance and security are still the most critical for enterprises when adopting MCP solutions, new…
  • PEAK Matrix®
    Oct. 01, 2019

    Multi-Country Payroll (MCP) solutions market is among the most competitive and fastest growing markets in the HRO space. MCP solution providers have upped the ante when it comes to providing a truly global payroll experience to…
  • Thematic Report
    Sep. 20, 2019

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, pdf, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…

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