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  • LinkedIn Live
    June 05, 2024

    To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management…
  • State of the Market
    June 03, 2024

    The global services market grew by approximately 12% in 2022, reaching a value of about US$275 billion. However, momentum slowed in 2023, with market revenue expanding only by 3-5% to nearly US$285 billion by year-end. Moreover,…
  • Blog
    May 24, 2024

    Welcome to our monthly India IT services talent demand index. We are excited to bring you this comprehensive analysis, powered by Talent Genius™, our AI-powered insights platform purpose-built to guide IT and Business Process Services location…
  • Blog
    May 21, 2024

    As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we…
  • Event
    May 02, 2024

    As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Procurement’s growing relevance within organizations underscores its necessity to adopt growth-oriented strategies, including…
  • Thematic Report
    May 02, 2024

    As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Procurement’s growing relevance within organizations underscores its necessity to adopt growth-oriented strategies, including…
  • Viewpoint
    April 19, 2024

    On April 13, 2024, Iran launched an unprecedented aerial attack on Israel. Israel’s air defense system and its allies intercepted nearly all the weapons. Iran claimed that its first-ever attack on Israel from its soil was…
  • Provider Compendium
    April 10, 2024

    The Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 30 FCC operations service providers. It includes their scale of operations, technology solutions, and delivery locations, along with Everest Group’s…
  • LinkedIn Live
    April 03, 2024

    While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. Watch this…
  • Event
    March 19, 2024

    What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond? In this webinar, our experts explored the anticipated trends shaping…
  • Thematic Report
    March 19, 2024

    What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond? In this webinar, our experts explored the anticipated trends shaping 2024’s…
  • Location Spotlight
    March 05, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Video
    March 01, 2024

    Optimizing your operations and selecting the right service provider are vital to combat fraud. In this video, Everest Group experts Abhilasha Sharma, Practice Director, and Srawesh Subba, Senior Analyst, explore the fraud framework needed to combat…
  • Event
    Feb. 15, 2024

    Facilitated by Everest Group This in-person roundtable will center around current pivotal themes that significantly impact our workplace and the future of diversity and inclusion: return to office (RTO) and advancements in artificial intelligence (AI). Everest…
  • PEAK Matrix®
    Feb. 12, 2024

    The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions…
  • Video
    Feb. 09, 2024

    In this video, Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, are back to discuss enterprise fraud detection. This time, they explore a framework for selecting the right service provider to combat fraud and better…
  • Video
    Jan. 08, 2024

    In this video, Everest Group’s Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, discuss how enterprises can fight fraud by optimizing operations and how technology will play a significant role in functions such as automation…
  • Video
    Jan. 05, 2024

    In this video, Everest Group’s Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, discuss the different ways enterprises are approaching corporate fraud prevention today, including in-house methods, leveraging GCCs, and third-party outsourcing. They also touch…
  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • State of the Market
    Nov. 30, 2023

    The number of organizations that are proactively investing in ESG-related initiatives, is on the rise. It is essential to recognize that ESG is no longer a niche concern but a central aspect of business strategy. ESG…

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