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  • Thematic Report
    Aug. 31, 2020

    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GBS centers, location…
  • Blog
    Aug. 27, 2020

    While enterprises around the globe began their steady march toward cloud services well before the outbreak of COVID-19, the pandemic has fueled cloud adoption like never before. Following the outbreak, organizations quickly went digital to enable…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…
  • Viewpoint
    July 03, 2020

    On June 22, 2020, the US government extended the temporary suspension of new work visas till end of this year. The order also effects changes in the H1B visa allotment process moving from a lottery-based system…
  • Thematic Report
    June 19, 2020

    In recent times, the cloud has emerged as one of the fastest-growing digital skill themes and has become imperative for a firm’s survival. In fact, cloud computing and allied skills have been among the most sought-after…
  • Location Spotlight
    June 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Executive Briefs
    May 28, 2020

    The COVID-19 pandemic has caused an unprecedented crisis, impacting services delivery across locations. The pandemic has exposed the lack of resiliency in global services delivery strategies across organizations. At the same time, it has driven the…
  • Thematic Report
    May 15, 2020

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GBS centers, location…
  • Blog
    May 11, 2020

    The global services industry saw a dramatic shift in 2019 across multiple dimensions, described in detail in our Market Vista™ Annual Report, which is based on an assessment of 1,800+ annual outsourcing deals, 550+ new delivery…
  • State of the Market
    March 30, 2020

    The report Market Vista™: 2019 Year in Review and Outlook for 2020 provides an overview of the developments in the global services industry in 2019 and presents our outlook for 2020. We also highlight key trends…
  • Viewpoint
    March 23, 2020

    Everest Group’s predictions that the global services market would experience slightly lower growth in 2019 over 2018, both in terms of revenue and headcount, have been proven correct. Enterprises have been increasingly leveraging their locations strategies…
  • Thematic Report
    March 06, 2020

    The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. This report presents the results of a study we…
  • Thematic Report
    Feb. 03, 2020

    The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. This report presents the results of a study we…
  • Thematic Report
    Jan. 31, 2020

    The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. Everest Group interviewed senior stakeholders across enterprises in November…
  • Viewpoint
    Jan. 14, 2020

    On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and steam, drowning dozens of towns and cities, including the main business district of Makati City, in ash…
  • Thematic Report
    Nov. 20, 2019

    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista™ captures the key developments across outsourcing transaction trends, health of GICs, location risks…
  • Thematic Report
    Oct. 11, 2019

    The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforce across all offshore/nearshore locations. Business and technology disruptions such as digital transformation and automation are having a…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a talent…

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