• State of the Market
    July 23, 2021

    COVID-19 has had a profound impact on IT services globally, including reduced enterprise demand, supply chain disruptions, challenges in business and service continuity, and new cybersecurity risks and threats. However, automation has helped minimize business disruptions…
  • PEAK Matrix®
    July 23, 2021

    North America continues to be not only the largest Recruitment Process Outsourcing (RPO) market globally, but also one of the most mature and intensely competitive RPO markets, with significant presence across all major global and regional…
  • Over the last two decades, the Managed Service Provider (MSP) industry successfully evolved in terms of service portfolio and value proposition to effectively deliver on enterprises’ contingent workforce requirements. The COVID-19 pandemic threatened to disrupt this…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…
  • Provider Compendium
    July 08, 2021

    The pandemic has accelerated the pace of digital transformation, particularly the adoption of the cloud, hybrid environments, and other emerging technologies. It has also increased cyberattacks and exposed loopholes in enterprise cybersecurity, with security teams working…
  • PEAK Matrix®
    July 06, 2021

    The Vendor Management System (VMS) market is growing at a strong rate, as an increasing number of enterprises realize that VMS is a useful technology solution for enterprises globally. It is experiencing widespread adoption across industries…
  • PEAK Matrix®
    July 06, 2021

    The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand increasing services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor…
  • PEAK Matrix®
    June 30, 2021

    The US contingent workforce (staffing) industry experienced a sustained growth momentum up to 2019. In 2020, the COVID-19 pandemic disrupted the industry, with the use of contingent staffing plummeting across the country. Despite the fall, service…
  • Viewpoint
    June 25, 2021

    Surgery, like many medical science fields, is experiencing a marked digital shift. Digital surgery is defined as the combination of robotics, instrumentation, Artificial Intelligence (AI), advanced imaging, connectivity, and data analytics to improve the pre-, peri-…
  • Viewpoint
    June 23, 2021

    Randstad US and AMN Healthcare announced a formal strategic partnership in April 2020 with the aim to offer integrated talent solutions for the healthcare industry. The announcement came at the start of the COVID-19 pandemic, which…
  • Provider Compendium
    June 18, 2021

    Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2021 captures accurate, comprehensive, and fact-based snapshots of 24 RPO service providers. It offers a detailed profile of each RPO service provider, with a comprehensive picture of…
  • PEAK Matrix®
    June 09, 2021

    The pandemic has accelerated the pace of digital transformation, specifically the rise in adoption of cloud, hybrid environments, and other emerging technologies. However, it has also increased the attack surface and exposed loopholes in the enterprise…
  • Viewpoint
    May 20, 2021

    The Recruitment Process Outsourcing (RPO) industry has successfully and continuously evolved, even in the times of COVID-19, in terms of service portfolio, value proposition, and business models. However, while the industry has adapted to Work From…
  • Viewpoint
    May 05, 2021

    As enterprises continue on their modernization and digital transformation journeys, talent will be key to helping them achieve the desired IT transformation. Enterprises should turn to specialized staffing providers to source next-generation IT talent. This research…
  • Viewpoint
    March 26, 2021

    This viewpoint examines the digitization of the life sciences manufacturing value chain through the Industrial Internet of Things (IIoT). The life sciences industry is leveraging IIoT to deliver an interconnected asset ecosystem. IIoT platform vendors or…
  • Viewpoint
    Feb. 26, 2021

    While Total Talent Acquisition (TTA) as a concept has been around for several years, it is seeing renewed interest from enterprises in the wake of the pandemic. In simple terms, TTA takes an integrated view of all…
  • Webinar Deck
    Feb. 18, 2021

    On February 18, Everest Group hosted a webinar titled, "How to Attain Value from the Next Generation of Business Process Services, BPS 4.0." Over the years, the global Business Process Services (BPS) / Business Process Outsourcing…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • Viewpoint
    Feb. 01, 2021

    Outplacement and career transition services is one of the few industries that has experienced increased activity during COVID-19 but has still gone unnoticed. Outplacement services help employees make the next career move as smoothly as possible…
  • Blog
    Jan. 12, 2021

    The rapid pace of digitalization has increased enterprise exposure to a diverse and evolved range of cyberattacks. However, many enterprises make security an afterthought rather than a part of their digital transformation journey. While they’ve always…

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