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  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • PEAK Matrix®
    Oct. 03, 2019

    The FCC operations space is a fast-growing area within the banking and financial services segment. Banks and other financial institutions are grappling to meet the tightening regulatory norms as well as safeguard themselves from financial crimes,…
  • Thematic Report
    Sep. 27, 2019

    As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
  • Provider Compendium
    Sep. 13, 2019

    The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
  • State of the Market
    Aug. 07, 2019

    Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
  • PEAK Matrix®
    July 12, 2019

    Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets such as the United States and the United Kingdom. Europe and the emerging geographies such as Asia Pacific, as…
  • Thematic Report
    July 12, 2019

    Mounting digital transformation pressures and changing consumer preferences are disrupting the current financial services landscape. Buyer needs in this evolved setup are changing, leading to a shift in expectations from the service providers. Although traditional factors…
  • Provider Compendium
    June 25, 2019

    The mortgage BPS service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 20 service providers in the market. These include Accenture, Capgemini, Cognizant, Computershare Loan Services, Covius, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact,…
  • State of the Market
    May 31, 2019

    The mortgage industry is going through an upheaval, with non-banks taking the lead from traditional banks and the origination volumes eroding. With non-banks becoming leaders in the market, the emphasis on providing a holistic customer experience…
  • April 25, 2019

    Everest Group is proud to once again be named the Strategic Partner of NASSCOM's 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019. Everest Group leaders H. Karthik and Eric…
  • PEAK Matrix®
    March 29, 2019

    As the banking BPO industry shifts from arbitrage-first to digital-first model, buyers increasingly seek to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
  • Webinar Deck
    Feb. 26, 2019

    On February 26, Everest Group hosted a 60-minute webinar titled, “The 5 Most Important Global Services Trends For 2019.” The global sourcing market seems to be increasingly dynamic these days, driven in no small part by…
  • Viewpoint
    Feb. 14, 2019

    The automation story in the banking sector has been going on for a while now, but are we seeing the banks adopting automation and its advance levels at the rate that expected? A lot of banks…
  • PEAK Matrix®
    Jan. 11, 2019

    Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to increase their oversight on mortgage activities of banks, the role played by BPO has been gaining greater significance…
  • PEAK Matrix®
    Sep. 28, 2018

    The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities, expand their footprint, and gain market share. The incorporated elements such as Robotic Process Automation (RPA), blockchain, and…
  • Accelerator
    Sep. 28, 2018

    RFP Template and Evaluation Toolkit is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us This RFP evaluation toolkit is designed to help sourcing and category managers prepare an…
  • PEAK Matrix®
    June 22, 2018

    Know Your Customer – Anti-Money Laundering Business Process Outsourcing is slowly becoming a major focus area for most financial institutions (FIs). Increasing sophistication of money laundering activities, followed by an increasing severity of repercussions of being…
  • June 06, 2018

    Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme…
  • PEAK Matrix®
    March 29, 2018

    The banking BPO landscape is quite mature, with most clients, especially those in the United States and the United Kingdom, having a high degree of comfort with outsourcing. They are increasingly looking to service providers to…
  • Viewpoint
    Feb. 27, 2018

    The prime asset of leading wealth management firms is the long-lasting advisor-investor relationships that they have been able to harness and develop over many years. However, things might not remain the same as the wealth management…

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