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  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • Viewpoint
    May 04, 2023

    AI has advanced rapidly in recent years, with continuous advances in Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), among other areas. However, there is one area in which traditional AI has fallen…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • Blog
    March 23, 2023

    Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand about the power of impact sourcing at the Development Dialogue gathering in India was…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Event
    March 01, 2023

    The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services…
  • Thematic Report
    Feb. 20, 2023

    Enterprises worldwide have realized the need to evolve into digital-first businesses to remain resilient and competitive. However, many enterprises struggle to create streamlined and efficient transformation pipelines due to their reliance on outdated manual techniques. To…
  • Event
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Webinar Deck
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • State of the Market
    Feb. 02, 2023

    In recent years, enterprise adoption of automation technologies has been on the rise, and process orchestration, a key enabler of enterprise automation, has captured the attention of many organizations. The process orchestration market is experiencing steady…
  • Provider Compendium
    Dec. 21, 2022

    Process orchestration enables enterprises to design, execute, and monitor end-to-end business processes. This software product has experienced significant growth in the past few years and continues to evolve in terms of its product capabilities, features, and…
  • Viewpoint
    Nov. 22, 2022

    Enterprise reliance on manual methods to understand process inefficiencies has proved to be time consuming and error prone. The lack of as-is process visibility inhibits enterprises from truly transforming their businesses and achieving operational excellence.  In recent…
  • PEAK Matrix®
    Nov. 22, 2022

    Process Orchestration helps business users design, manage, and monitor end-to-end business processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help…
  • Viewpoint
    Nov. 17, 2022

    System transformation plays a vital role in enterprises’ digital transformation initiatives and enables them to keep pace with technical advances, meet market demands, and create greater value. However, many enterprises embark on system transformation journeys without…
  • State of the Market
    Oct. 13, 2022

    Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the…
  • Provider Compendium
    Sep. 30, 2022

    Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the…
  • State of the Market
    Sep. 05, 2022

    Everest Group defines process mining as a fact-based approach to discovering, monitoring, and optimizing as-is processes by analyzing process-related information from event logs that enterprise systems, such as ERP and CRM, generate. Process mining products are…
  • PEAK Matrix®
    Aug. 03, 2022

    Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. It is rapidly gaining traction across…
  • Provider Compendium
    July 21, 2022

    Introduction Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies…
  • PEAK Matrix®
    June 02, 2022

    Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies and…

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