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  • LinkedIn Live
    March 10, 2022

    March 10, 2022 | 8:30 AM CST | 9:30 AM EST | 2:30 GMT | 8 PM IST The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such…
  • Event
    March 03, 2022

    Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country's eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also…
  • Thematic Report
    Dec. 17, 2021

    In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, governance…
  • State of the Market
    Oct. 18, 2021

    Everest Group defines process orchestration as a software product that helps business users design, execute, and monitor end-to-end business processes. Such solutions enable enterprises to orchestrate the flow of work across human and digital workers, such…
  • Viewpoint
    Sep. 30, 2021

    P&C insurers are undergoing massive transformation to remain competitive in the face of strong headwinds in the form of regulatory and cost pressures. Changing customer expectations and the advent of digital-native players have further compelled insurers…
  • State of the Market
    June 30, 2021

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., emails, texts, PDFs, and scanned documents) and its categorization and extraction for further processing using AI technologies such as computer vision,…
  • Webinar Deck
    June 29, 2021

    On June 29, Everest Group hosted a webinar titled, "Creating a Skilling Strategy for the Future in Your GBS Organization." Global Business Services (GBS) organizations are evolving to become global hubs that house deep-domain expertise and…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Viewpoint
    April 22, 2021

    Enterprises across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many enterprises struggle to scale these initiatives beyond siloed projects to enterprise-wide programs due to…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • Viewpoint
    Sep. 11, 2020

    Enterprises’ adoption of Intelligent Automation (IA) technologies has been increasing steadily over the past few years. As enterprises scale up automation, challenges to manage the various software applications, as well as robots and other tools deployed…
  • Thematic Report
    July 09, 2020

    Intelligent Document Processing (IDP) can offer multiple benefits – improved document processing accuracy, reduced cost, faster turnaround time, and enhanced employee experience, among others. These solutions can be integrated with internal applications, systems, and other automation…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • State of the Market
    June 09, 2020

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., email, text, PDFs, and scanned documents), its categorization, and extraction for further processing using AI technologies such as computer vision, Optical…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…
  • Provider Compendium
    May 20, 2020

    Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front office, with their popularity driven by increasing technological sophistication and successful pilots. Enterprises across industries and geographies are leveraging or planning to…
  • Webinar Deck
    May 19, 2020

    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic…
  • Provider Compendium
    May 01, 2020

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Webinar Deck
    April 30, 2020

    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related…

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