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  • Event
    March 03, 2022

    Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country's eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also…
  • Viewpoint
    Nov. 26, 2021

    Digital transformation has established itself as a driving force in today’s economy, profoundly impacting people, processes, and technology innovation. In recent years, enterprises have undertaken numerous digital transformation initiatives to improve business models, drive operational efficiencies,…
  • Webinar Deck
    July 06, 2021

    On July 6, Everest Group hosted a webinar titled, "Sourcing for IT Specialist Capabilities – the What, Why, and How." Enterprises today are looking for specific IT service provider roles to help balance multiple objectives within…
  • Webinar Deck
    June 29, 2021

    On June 29, Everest Group hosted a webinar titled, "Creating a Skilling Strategy for the Future in Your GBS Organization." Global Business Services (GBS) organizations are evolving to become global hubs that house deep-domain expertise and…
  • Blog
    June 23, 2021

    The recent headline, Indian IT Firms Set to Slash 3 Million Jobs by 2022 Due to Automation, grabbed attention. But our analysis shows this is nothing more than a catchy title. To learn about the other…
  • Viewpoint
    June 08, 2021

    As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT services vendor portfolio that can help these companies fulfill their business objectives. This digital…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • Webinar Deck
    Nov. 12, 2020

    On November 12, Everest Group hosted a webinar titled, "ITO 2021: Changes in the Marketplace You Need to Understand." As the year of the pandemic draws to a close, the only thing all of us can…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • Viewpoint
    June 18, 2020

    Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus adversely impacted human health, it has also significantly disrupted the global services industry. The…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…
  • Webinar Deck
    May 19, 2020

    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic…
  • Webinar Deck
    April 30, 2020

    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related…
  • Blog
    March 31, 2020

    This is one in a series of blogs that explores a range of topics related to COVID-19 and will naturally evolve as events unfold and facts reveal themselves. The blogs are in no way intended to…
  • Viewpoint
    March 20, 2020

    As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a…
  • Viewpoint
    Feb. 25, 2020

    Enterprises are increasingly leveraging technology to improve operations, evolve business models, and ultimately enhance stakeholder experience. This technology leverage is changing the very way organizations are operating, and, consequently, expectations from IT are changing significantly as…
  • Webinar Deck
    Feb. 04, 2020

    On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the…
  • Viewpoint
    Jan. 06, 2020

    In recent years, technology has evolved exponentially to offer hitherto unimaginable opportunities. The accelerating pace of change makes innovation far more accessible and scalable. At the heart of this change lies data and information. Organizations have…
  • Webinar Deck
    Dec. 05, 2019

    On December 5, Everest Group hosted a webinar titled, "2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme."   Despite positive conditions such as a historically high stock market, low unemployment, and…

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