Showing 123 results
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Webinar Deck Feb. 19, 2018
Webinar Deck: Q1 2018 Market Vista™ Briefing: 2017 Year in Review & Predictions for 2018
Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an… -
Blog Feb. 09, 2018
Is Amazon’s HQ2 Strategy Viable? | Sherpas in Blue Shirts
Unique, bold, unprecedented…those are just some of the words that describe Amazon’s announcement to establish a second headquarters in North America, with an end-state over the course of 10-15 years of 50,000 employees with an average… -
In the News Jan. 25, 2018
‘Unprecedented’ Hiring Could Make The Amazon HQ2 Shortlist Much Shorter | In the News
Amazon’s HQ2 bidding process has advanced to a shortlist of 20 locations. That narrowing field has some questioning how feasible creating a 50,000-person office from scratch will be for smaller contenders not known for their tech base. “When this first came out,… -
Webinar Dec. 14, 2017
Don’t Be an RPA Loser – Making the Most of Your RPA Deployments | Virtual Roundtable
Thursday, December 14, 2017 | 11:00 a.m. - 12:30 p.m. ET Register for the Virtual Roundtable Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof… -
Thematic Report Dec. 01, 2017
Practitioner Perspectives - A CEO Conversation: How Digital Transformation Created a Future-Proof Platform and Accelerated Growth
We recently had an opportunity to catch up with Gautam Thakkar, CEO of SE2. Gautam has an interesting collection of experiences that provide insights on leveraging outsourcing to achieve differentiated value. He started his career as… -
Blog Nov. 20, 2017
Clues into Amazon’s HQ2: What Does the Vancouver Announcement Tell Us? | Sherpas in Blue Shirts
In early November, Amazon announced that it will expand its presence in Vancouver from 1,000 jobs to 2,000 jobs by 2020. Although this did not receive nearly the same attention as Amazon’s request for proposals for… -
In the News Nov. 09, 2017
BPO firms eye reskilling as AI may lead to job loss | In the News
Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services. This view is backed by research from Everest Group,… -
Nov. 07, 2017
International IT-BPM Summit — November 7 | Event
Research Managing Partner Eric Simonson will be a key speaker at this year's International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work… -
In the News Oct. 19, 2017
Amazon HQ2 Will Likely Be One of These Six Cities | In the News
The deadline for cities to apply to become Amazon’s second headquarters (or HQ2) is Thursday. While proposals have come from all over the map, it is unlikely that any metro area with fewer than 4 million… -
Viewpoint Oct. 17, 2017
Is Amazon’s HQ2 Strategy Viable? Our Take
On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that it expects to employ up to 50,000. It… -
Viewpoint Sep. 26, 2017
EU GDPR: Is There a Silver Lining to the Disruption?
In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)… -
Webinar Deck Aug. 21, 2017
Webinar Deck: Is the New World [Dis]Order Driving U.S. Domestic Sourcing? Plus Market Vista™ 2Q17 Update
As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as… -
Viewpoint June 23, 2017
Betting Big: Amazon Leveraging Digital to Transform the Grocery Industry
On June 16, Amazon announced its intention to acquire Whole Foods for US$13.7 billion, signaling not only a commitment to expanding its retail ambitions, but also its belief in leveraging digital to transform business models. Given… -
Blog April 01, 2017
Breaking News: Everest Group’s Alternative Facts Research to Guide Global Sourcing Executives’ Next Moves | Sherpas in Blue Shirts
As disclosed in a pre-dawn Tweet this morning by President Trump, Everest Group has launched a new, alternative facts-based research service line. The goal of the “AlternaFacts” research team is to arm global sourcing executives with… -
Blog March 20, 2017
The Philippines: Future Foe or Long-term Friend? | Sherpas in Blue Shirts
With the uncertain political situation in the Philippines and the comments President Duterte has made about distancing from the United States militarily to align closer to China and Russia, many are concerned about what this means… -
Webinar Deck Feb. 21, 2017
Webinar Deck: Market Vista™ 2016 Year-in-Review and Outlook for 2017
On February 16, Everest Group hosted a one-hour webinar that offered insights on the global services industry. Key themes discussed were: How did the global services industry fare in 2016? What new trends arose and what… -
Blog Feb. 01, 2017
Is the Philippines More a Paper Tiger than a Real Tiger? | Sherpas in Blue Shirts
The Philippines has been in the news a lot lately, for a range of negative reasons. But is its risk profile becoming such that U.S. enterprises should stop evaluating it as a global sourcing destination, or… -
Blog Sep. 06, 2016
US$6/hr IT Developers? | Sherpas in Blue Shirts
In early August, I participated in the 13th Brookings Blum Roundtable on Global Poverty, which focused on “The future of work in the developing world.” Our earlier work on Impact Sourcing with the Rockefeller Foundation was… -
Webinar Deck Aug. 12, 2016
Webinar Deck: Enterprise GICs Lead Digital Transformation PLUS Market Vista™ Q2 2016, a Global Services Market Update
On August 10, Everest Group hosted a one-hour webinar that offered insights on the opportunities and challenges in front of GICs due to today’s disruptive wave of digital services. The webinar also examined highlights of the… -
Blog June 24, 2016
Initial Reactions to Brexit and the Impact on the Global Services Industry | Sherpas in Blue Shirts
The uncertainty of Brexit is not good for any industry. This is particularly true for the global services industry, since it is based on aligning labour forces, regulatory and legal concepts, and economics across multiple countries.…
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