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  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • State of the Market
    July 18, 2023

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that uses AI technologies such as computer vision, OCR, Natural Language Processing (NLP), and machine/deep learning to capture, categorize, and extract data from…
  • Provider Compendium
    July 06, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and…
  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • Viewpoint
    May 15, 2023

    Organizations rely on several types of documents for information exchange and important business insights, such as identifying critical suppliers, tracking material movements, and gathering customer feedback. However, these documents are ineffective in driving business decisions in…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • Thematic Report
    March 16, 2023

    Enterprises worldwide are embracing digital transformation, with a growing focus on enhancing customer and employee experiences instead of solely pursuing traditional objectives such as cost savings. As stakeholder experience drives the transformation agenda, attended automation is…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Event
    March 01, 2023

    The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services…
  • Thematic Report
    Feb. 20, 2023

    Enterprises worldwide have realized the need to evolve into digital-first businesses to remain resilient and competitive. However, many enterprises struggle to create streamlined and efficient transformation pipelines due to their reliance on outdated manual techniques. To…
  • Event
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Webinar Deck
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • State of the Market
    Feb. 02, 2023

    In recent years, enterprise adoption of automation technologies has been on the rise, and process orchestration, a key enabler of enterprise automation, has captured the attention of many organizations. The process orchestration market is experiencing steady…
  • Provider Compendium
    Dec. 21, 2022

    Process orchestration enables enterprises to design, execute, and monitor end-to-end business processes. This software product has experienced significant growth in the past few years and continues to evolve in terms of its product capabilities, features, and…
  • PEAK Matrix®
    Nov. 22, 2022

    Process Orchestration helps business users design, manage, and monitor end-to-end business processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help…
  • Viewpoint
    Nov. 03, 2022

    Global enterprises are increasingly endorsing GBS organizations not only for helping them improve efficiencies and save costs, but also for demonstrating agility, resiliency, and the ability to step up and deliver complex and higher-value services. GBS…
  • State of the Market
    July 15, 2022

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., emails, texts, PDFs, and scanned documents) and its categorization and extraction for further processing using AI technologies such as computer vision,…
  • Provider Compendium
    June 24, 2022

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    May 06, 2022

    Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning…

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