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Showing 125 results
  • Thematic Report
    July 19, 2023

    In today’s hyper-connected world, where customers actively engage with brands through various channels, including online and offline, the growing demand for seamless experiences and exceptional convenience has posed a challenge for marketers. They must effectively connect…
  • Provider Compendium
    July 14, 2023

    Government regulations regarding privacy, the impending demise of third-party cookies, and the increasing demand for personalized experiences have propelled the widespread adoption of Customer Data Platforms (CDPs). Enterprises, recognizing the inherent value in their organizational data,…
  • LinkedIn Live
    July 12, 2023

    Generative AI (GAI) is rapidly gaining traction in customer experience (CX), with organizations striving to grab hold of the possibilities, real-world use cases, and what constitutes responsible adoption . Join this LinkedIn Live session as our…
  • Market Insights™
    June 15, 2023

  • Event
    June 06, 2023

    Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology…
  • Thematic Report
    June 06, 2023

    Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology…
  • PEAK Matrix®
    May 23, 2023

    Government regulations regarding privacy, the impending demise of third-party cookies, and the increasing demand for personalized experiences have propelled the widespread adoption of Customer Data Platforms (CDPs). Enterprises, recognizing the inherent value in their organizational data,…
  • Blog
    May 12, 2023

    Generative Artificial Intelligence (GAI) holds the potential to revolutionize the experience design and development process by creating unique personalized marketing content. Read on to learn about the opportunities, challenges, and implications of GAI for enterprises and…
  • Thematic Report
    April 28, 2023

    Generative Artificial Intelligence (GAI) technology has existed for the past five decades. However, recent developments in AI models, faster computing power, and the availability of high-quality training data are currently redefining the technology in 2023. Custom-built…
  • Provider Compendium
    April 20, 2023

    During the COVID-19 pandemic, the demand for digital commerce spiked, especially from small and midsize enterprises revamping their online presence strategies. The post-pandemic landscape continues to see an uptick in this demand. As the number of…
  • PEAK Matrix®
    March 28, 2023

    The pandemic caused a massive spike in the demand for digital commerce, especially from small and mid-size enterprises that revamped their online presence strategy. The post-pandemic world continues to experience a rise in this demand. As…
  • Blog
    March 23, 2023

    Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand about the power of impact sourcing at the Development Dialogue gathering in India was…
  • Viewpoint
    Feb. 23, 2023

    The advent of the world wide web transformed how people consume experiences. The affordability of the internet and the emergence of smartphones facilitated its democratization, spurring innovative ways for customers and brands to interact. In the…
  • Event
    Jan. 31, 2023

    The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and…
  • Viewpoint
    Jan. 31, 2023

    The democratization of the internet has given us access to information and better tools to make informed decisions on products and services. It has also encouraged open conversations and vocalization of experiences through online forums and…
  • Webinar Deck
    Jan. 31, 2023

    The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar offers service providers insights into the emerging themes, challenges, and growth…
  • Blog
    Jan. 19, 2023

    Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. Read on to learn how emerging technology is changing the…
  • Blog
    Dec. 19, 2022

    Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Seizing opportunities in this growing market can set brands apart. Learn how to achieve personalization at scale in the…
  • Provider Compendium
    Nov. 04, 2022

    Enterprises are rapidly adopting an experience-first mindset to power personalized, scalable, and sustainable growth. However, to gain a competitive advantage, they need to ensure that their efforts are not directed to customers alone. In fact, customers…
  • Thematic Report
    Oct. 28, 2022

    Web 3.0 – which has the potential to bring about dramatic shifts in the industry, such as decentralization and democratization of data – seems to be ushering in new investing opportunities for enterprises and IT service…

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