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RFP Template and Evaluation Toolkit is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us This RFP evaluation toolkit is designed to help sourcing and category managers prepare an…
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Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme…
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Webinar Deck Feb. 19, 2018
Webinar Deck: Q1 2018 Market Vista™ Briefing: 2017 Year in Review & Predictions for 2018
Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an… -
Unique, bold, unprecedented…those are just some of the words that describe Amazon’s announcement to establish a second headquarters in North America, with an end-state over the course of 10-15 years of 50,000 employees with an average…
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Amazon’s HQ2 bidding process has advanced to a shortlist of 20 locations. That narrowing field has some questioning how feasible creating a 50,000-person office from scratch will be for smaller contenders not known for their tech base. “When this first came out,…
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Thursday, December 14, 2017 | 11:00 a.m. - 12:30 p.m. ET Register for the Virtual Roundtable Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof…
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We recently had an opportunity to catch up with Gautam Thakkar, CEO of SE2. Gautam has an interesting collection of experiences that provide insights on leveraging outsourcing to achieve differentiated value. He started his career as…
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In early November, Amazon announced that it will expand its presence in Vancouver from 1,000 jobs to 2,000 jobs by 2020. Although this did not receive nearly the same attention as Amazon’s request for proposals for…
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Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services. This view is backed by research from Everest Group,…
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Research Managing Partner Eric Simonson will be a key speaker at this year's International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work…
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The deadline for cities to apply to become Amazon’s second headquarters (or HQ2) is Thursday. While proposals have come from all over the map, it is unlikely that any metro area with fewer than 4 million…
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On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that it expects to employ up to 50,000. It…
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In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)…
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Webinar Deck Aug. 21, 2017
Webinar Deck: Is the New World [Dis]Order Driving U.S. Domestic Sourcing? Plus Market Vista™ 2Q17 Update
As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as… -
On June 16, Amazon announced its intention to acquire Whole Foods for US$13.7 billion, signaling not only a commitment to expanding its retail ambitions, but also its belief in leveraging digital to transform business models. Given…
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As disclosed in a pre-dawn Tweet this morning by President Trump, Everest Group has launched a new, alternative facts-based research service line. The goal of the “AlternaFacts” research team is to arm global sourcing executives with…
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With the uncertain political situation in the Philippines and the comments President Duterte has made about distancing from the United States militarily to align closer to China and Russia, many are concerned about what this means…
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On February 16, Everest Group hosted a one-hour webinar that offered insights on the global services industry. Key themes discussed were: How did the global services industry fare in 2016? What new trends arose and what…
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The Philippines has been in the news a lot lately, for a range of negative reasons. But is its risk profile becoming such that U.S. enterprises should stop evaluating it as a global sourcing destination, or…
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In early August, I participated in the 13th Brookings Blum Roundtable on Global Poverty, which focused on “The future of work in the developing world.” Our earlier work on Impact Sourcing with the Rockefeller Foundation was…
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