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  • Provider Compendium
    Jan. 28, 2025

    Organizations are grappling with ensuring AI systems’ quality and reliability while keeping pace with rapid technology advances and evolving regulatory requirements. As AI adoption grows, enterprises need Quality Engineering (QE) partners that can validate AI models,…
  • PEAK Matrix®
    Jan. 15, 2025

    As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited visibility into IT landscapes are driving a greater focus on Application Management Services (AMS) to ensure smoother operations of modern applications. Enterprises…
  • Provider Compendium
    Dec. 27, 2024

    Businesses are turning to low-code application development to streamline software development processes and improve their ability to respond to market changes. Low-code application development platforms have evolved to offer advanced capabilities, such as generative AI integration,…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • PEAK Matrix®
    Oct. 30, 2024

    Organizations are grappling with ensuring quality and reliability in their AI applications and systems while keeping pace with rapid technology advances and evolving regulatory requirements. As AI adoption increases, enterprises need Quality Engineering (QE) service partners…
  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…
  • Thematic Report
    Oct. 16, 2024

    Current macroeconomic uncertainty and intense competition are compelling enterprises to become more agile to stay ahead of the curve. Most organizations are pursuing transformation initiatives to build efficient and scalable IT ecosystems. To support these efforts,…
  • Viewpoint
    Oct. 15, 2024

    Integrating IT systems with Operational Technology (OT) systems is commonly referred to as IT/OT convergence. IT systems manage processes, software, infrastructure, and security protocols that organizations use to acquire, store, analyze, and share data. OT systems…
  • PEAK Matrix®
    Oct. 14, 2024

    Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI. In an ever-evolving market landscape, they want to engage with a provider capable…
  • PEAK Matrix®
    Sep. 30, 2024

    As enterprises accelerate digital transformation, low-code platform adoption has surged, which offers a faster, more agile approach to application development. Low-code application development platforms such as Appian, OutSystems, and Power Apps are leading this shift, enabling…
  • PEAK Matrix®
    Sep. 30, 2024

    As enterprises accelerate digital transformation, low-code platforms’ adoption has surged, offering a faster, more agile approach to application development. Low-code application development platforms such as Appian, OutSystems, and Power Apps are leading this shift, enabling businesses…
  • PEAK Matrix®
    Sep. 30, 2024

    As enterprises accelerate digital transformation, low-code platform adoption has surged, which offers a faster, more agile approach to application development. Low-code application development platforms such as Appian, OutSystems, and Power Apps are leading this shift, enabling…
  • PEAK Matrix®
    Sep. 27, 2024

    Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities. They are turning to third-party providers to minimize the cost of maintaining application landscapes and increase productivity…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • LinkedIn Live
    Sep. 11, 2024

    How can you best put generative AI to work for your business, and what are the real-world applications for this emerging technology ? Join Everest Group experts Suseel Menon, Practice Director, and Ashish Sehdev, Vice President,…
  • Event
    Aug. 29, 2024

    Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet…
  • Blog
    Aug. 27, 2024

    The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from…
  • State of the Market
    Aug. 13, 2024

    The application development landscape is evolving rapidly with the rise of low-code platforms and gen AI integration. Low-code platforms have become essential for organizations seeking to streamline development processes and enhance agility, creating a robust ecosystem…

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