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  • Viewpoint
    March 20, 2020

    As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a…
  • Webinar Deck
    Feb. 04, 2020

    On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the…
  • Webinar Deck
    Dec. 05, 2019

    On December 5, Everest Group hosted a webinar titled, "2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme."   Despite positive conditions such as a historically high stock market, low unemployment, and…
  • Accelerator
    Dec. 03, 2019

    The way a function is organized impacts how effective it is at delivering against established priorities and fulfilling the role the company expects from it. In this report, we examine organization models for procurement and vendor…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • April 25, 2019

    Everest Group is proud to once again be named the Strategic Partner of NASSCOM's 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019. Everest Group leaders H. Karthik and Eric…
  • Webinar Deck
    Feb. 26, 2019

    On February 26, Everest Group hosted a 60-minute webinar titled, “The 5 Most Important Global Services Trends For 2019.” The global sourcing market seems to be increasingly dynamic these days, driven in no small part by…
  • Accelerator
    Sep. 28, 2018

    RFP Template and Evaluation Toolkit is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us This RFP evaluation toolkit is designed to help sourcing and category managers prepare an…
  • June 06, 2018

    Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme…
  • Webinar Deck
    Feb. 19, 2018

    Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an…
  • Blog
    Feb. 09, 2018

    Unique, bold, unprecedented…those are just some of the words that describe Amazon’s announcement to establish a second headquarters in North America, with an end-state over the course of 10-15 years of 50,000 employees with an average…
  • In the News
    Jan. 25, 2018

    Amazon’s HQ2 bidding process has advanced to a shortlist of 20 locations. That narrowing field has some questioning how feasible creating a 50,000-person office from scratch will be for smaller contenders not known for their tech base. “When this first came out,…
  • Webinar
    Dec. 14, 2017

    Thursday,  December 14, 2017 | 11:00 a.m.  - 12:30 p.m. ET Register for the Virtual Roundtable Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof…
  • Thematic Report
    Dec. 01, 2017

    We recently had an opportunity to catch up with Gautam Thakkar, CEO of SE2. Gautam has an interesting collection of experiences that provide insights on leveraging outsourcing to achieve differentiated value. He started his career as…
  • Blog
    Nov. 20, 2017

    In early November, Amazon announced that it will expand its presence in Vancouver from 1,000 jobs to 2,000 jobs by 2020. Although this did not receive nearly the same attention as Amazon’s request for proposals for…
  • In the News
    Nov. 09, 2017

    Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services. This view is backed by research from Everest Group,…
  • Nov. 07, 2017

    Research Managing Partner Eric Simonson will be a key speaker at this year's International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work…
  • In the News
    Oct. 19, 2017

    The deadline for cities to apply to become Amazon’s second headquarters (or HQ2) is Thursday. While proposals have come from all over the map, it is unlikely that any metro area with fewer than 4 million…
  • Viewpoint
    Oct. 17, 2017

    On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that it expects to employ up to 50,000. It…
  • Viewpoint
    Sep. 26, 2017

    In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)…

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