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  • Event
    Aug. 29, 2024

    Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet…
  • Blog
    Aug. 02, 2024

    Lest you think I’m channeling Jean-Paul Sartre’s 1944 play Huis Clos (No Exit for those of us English speakers), rest assured I’m not reliving my school French classes. But the title’s been swirling around in my…
  • Blog
    July 26, 2024

    Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid…
  • Blog
    July 01, 2024

    The other day I was speaking to my good friend Cara Herrick of ServiceNow, bemoaning the fact that when I go to a GBS industry event, increasingly the leaders are sufficiently young enough to be my…
  • LinkedIn Live
    June 12, 2024

    The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable…
  • LinkedIn Live
    June 05, 2024

    To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management…
  • Blog
    June 04, 2024

    Earlier this month, I was asked by my friend Niklas Oldiges why GBS leaders seem to be moving jobs at a higher than usual rate. And as a sucker for a good provocation, I took the bait, pondering…
  • Blog
    May 02, 2024

    Not too long ago, I was chatting with one of my Global Business Services (GBS) leader friends who was talking about filling a critical GBS vacancy with an internal, non-GBS native. We pondered whether that was…
  • Blog
    April 05, 2024

    “And another one gone, and another one gone;” the lyrics of Queen’s song have never seemed so apt when it comes to the current state of play in global business services. The rumor mill is abuzz—while…
  • LinkedIn Live
    April 03, 2024

    While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. Watch this…
  • Blog
    Feb. 06, 2024

    You’ve left or retired from your glorious career at a consultancy or in an enterprise. You’ve made the assumption that the world—or at least big, important companies—will beat a path to your door, offering you all…
  • Blog
    Jan. 31, 2024

    The global services industry adores shiny new toys. Every few years, the industry gloms onto something fashionable and pretty under the belief that if we have one of those, our GBS organization will be most admired.…
  • Blog
    Jan. 11, 2024

    From any vantage point, COVID was good to the global business services (GBS) model. For the first time in its short history, the model was tested, and it passed with flying colors. Show the enterprise how…
  • Market Insights™
    Dec. 12, 2023

  • Market Insights™
    Dec. 12, 2023

  • Market Insights™
    Dec. 12, 2023

  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • In the News
    Dec. 04, 2023

    In one of the articles by Deborah Kops, she talks about how GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what you are delivering.…
  • Event
    Nov. 29, 2023

    Over the years, GBS organizations in the consumer packaged goods (CPG) industry have risen as a competitive differentiator for their global enterprises. From supporting a wide array of service segments to housing critical capabilities, the GBS…
  • Event
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…

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