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Showing 89 results
  • Viewpoint
    Feb. 16, 2024

    In recent years, contact centers have transformed into strategic assets vital for high customer engagement. They foster relationships across diverse communication channels, including traditional calls, chatbots, and social media. Balancing cost-effective superior service with evolving employee…
  • State of the Market
    Dec. 22, 2023

    Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as process modeling, managing business rules, designing user interfaces for capturing/presenting data,…
  • Provider Compendium
    Dec. 18, 2023

    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining traction across industries and geographies due to its numerous business applications that help enterprises realize greater business value. Its benefits…
  • Market Insights™
    Nov. 10, 2023

  • Market Insights™
    Nov. 10, 2023

  • Market Insights™
    Nov. 10, 2023

  • Viewpoint
    Nov. 10, 2023

    The life sciences industry is rapidly evolving due to macroeconomic shifts, regulatory changes, and increasing competition. These changes have also presented multiple challenges with regard to raw material management, drug efficacy, adherence to safety norms, and…
  • PEAK Matrix®
    Nov. 03, 2023

    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process…
  • Market Insights™
    Oct. 05, 2023

  • Market Insights™
    Oct. 05, 2023

  • Market Insights™
    Oct. 05, 2023

  • State of the Market
    Sep. 29, 2023

    Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the…
  • Provider Compendium
    Sep. 21, 2023

    Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid…
  • Thematic Report
    Sep. 12, 2023

    Enterprises worldwide are embracing digital transformation, making it the top agenda for different users such as automation leads, process owners, and CXOs. While each of these users has distinct business priorities, they also face unique challenges…
  • PEAK Matrix®
    Aug. 08, 2023

    Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With…
  • State of the Market
    July 18, 2023

    Everest Group defines process mining as a software product that analyzes process-related information primarily sourced from event logs generated by enterprise systems such as ERP and CRM. Its purpose is to provide a fact-based approach to…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • Provider Compendium
    July 06, 2023

    Process mining plays a vital role in driving operational excellence and facilitating enterprises’ digital transformation initiatives. By employing a data-driven approach, it enables continuous discovery, monitoring, and optimization of existing processes. The global process mining market…
  • PEAK Matrix®
    June 05, 2023

    Process mining plays a crucial role in driving operational excellence and facilitating enterprises’ digital transformation initiatives by employing a data-driven approach to continuously discover, monitor, and optimize existing processes. The process mining market is gaining strong…
  • Viewpoint
    May 04, 2023

    AI has advanced rapidly in recent years, with continuous advances in Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), among other areas. However, there is one area in which traditional AI has fallen…

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