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  • Thematic Report
    May 31, 2024

    In 2024, gen AI emerges as a vital technology, enhancing capabilities of enterprises and providers in the application services sector. Enterprises are embedding gen AI in applications to drive operational efficiency, foster business innovation, and drive…
  • In the News
    April 29, 2024

    Data challenges, tech debt, and talent shortages are among the issues that can derail your IT org’s work on high-value initiatives. “Talent — or the lack of it — is a huge, huge issue, and when…
  • In the News
    April 04, 2024

    HCL Technologies Ltd is projected to top the charts in revenue growth and profitability among IT services companies in FY24. Chirajeet Sengupta, Managing Partner at Everest Group, concurred, adding there have been “no signs of recovery…
  • Market Insights™
    April 02, 2024

  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Blog
    Feb. 27, 2024

    By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with…
  • Viewpoint
    Feb. 23, 2024

    With the emergence of generative AI models, enterprises are increasingly investing in this technology. Organizations recognize generative AI’s transformative potential across various industries, particularly in Customer Experience Management (CXM). Generative AI’s ability to generate content, identify…
  • LinkedIn Live
    Jan. 24, 2024

    As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. With unique talent availability and growth potential, the APAC market could be key for both buyers and providers in…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Viewpoint
    Nov. 20, 2023

    The enterprise digital transformation landscape is rapidly evolving, reshaping the way businesses operate and engage with technology. Moreover, digital transformation is not just a technological shift; it involves a holistic reimagining of business models to foster…
  • LinkedIn Live
    July 12, 2023

    Generative AI (GAI) is rapidly gaining traction in customer experience (CX), with organizations striving to grab hold of the possibilities, real-world use cases, and what constitutes responsible adoption . Join this LinkedIn Live session as our…
  • Viewpoint
    June 15, 2023

    Enterprises are recognizing the importance of a purpose-led organization that incorporates environmental and social goals within the fabric of its business strategy. Our definition of enterprise purpose encompasses not only environmental and social goals but also…
  • LinkedIn Live
    April 26, 2023

    Today’s retail and CPG enterprises are facing the dual challenge of adverse macroeconomic conditions and rapidly changing customer behaviors. While macroeconomic factors are putting pressure on input prices and razor-thin margins, shifts in customer behavior are…
  • Event
    April 18, 2023

    The Asia Pacific (APAC) macroeconomic environment has experienced considerable ups and downs; additionally, banking and financial services (BFS) firms are up against the dual challenge of bringing in cost efficiencies while staying current with the latest…
  • Thematic Report
    April 18, 2023

    The Asia Pacific (APAC) macroeconomic environment has experienced considerable ups and downs; additionally, banking and financial services (BFS) firms are up against the dual challenge of bringing in cost efficiencies while staying current with the latest…
  • In the News
    March 24, 2023

    Indian IT companies are likely to focus on cost optimization going forward, analysts said, after Accenture reported its numbers for the quarter that ended February 28. The company also announced that it is going to lay…
  • In the News
    March 18, 2023

    Tata Consultancy Services (TCS) CEO Rajesh Gopinathan was leading an already stable and steady company and transitioning to a new CEO won’t change much for the company or its business, said industry experts and analysts, while…
  • Viewpoint
    Jan. 20, 2023

    Enterprises are increasing their technology investments with a view to redefine their business strategies, talent acquisition models, and customer engagement methodologies, which, in turn, is driving up expectations from the enterprise quality function. This function is…
  • Thematic Report
    Aug. 12, 2022

    Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering…

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