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Showing 151 results
  • PEAK Matrix®
    Sep. 30, 2020

    Mortgage operations are among the largest submarkets within banking operations and are becoming increasingly competitive as enterprises look for newer solutions to improve capabilities, expand footprint, and gain market share. Some of the factors shaping the…
  • Provider Compendium
    Aug. 14, 2020

    The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest…
  • State of the Market
    Aug. 04, 2020

    The landscape of capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. A shift in consumer demand, complexity of…
  • PEAK Matrix®
    July 08, 2020

    The banking BPS market is quite mature, with service providers enjoying client confidence, especially in markets such as the United States and the United Kingdom. Europe and emerging regions such as Asia Pacific, as well as…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • Viewpoint
    June 17, 2020

    Know Your Customer (KYC) and Anti Money Laundering (AML) processes form the backbone of financial institutions’ financial crime and compliance programs. These processes have been traditionally manual, with agents screening and monitoring activities largely on their…
  • Thematic Report
    June 08, 2020

    The payments industry is grappling with widespread disruption on account of new technologies, emerging players, value-added services, new regulations, and increasing frauds. In addition, the COVID-19 pandemic has significantly impacted non-cash transactions. In this dynamic environment,…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…
  • Webinar Deck
    May 19, 2020

    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic…
  • Webinar Deck
    April 30, 2020

    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related…
  • PEAK Matrix®
    March 27, 2020

    As more and more millennials become clients of wealth managers, it becomes imperative for the latter to overhaul traditional methods of managing wealth. In this regard, they are currently building and increasing their online presence, digitally…
  • Viewpoint
    March 20, 2020

    As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a…
  • Webinar Deck
    Feb. 04, 2020

    On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the…
  • PEAK Matrix®
    Dec. 12, 2019

    Capital markets operations landscape is becoming intensely competitive, with more and more service providers diversifying their LoB presence as well as delivery footprint. The landscape is evolving, with players enhancing their capabilities in LoB, where their…
  • Webinar Deck
    Dec. 05, 2019

    On December 5, Everest Group hosted a webinar titled, "2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme."   Despite positive conditions such as a historically high stock market, low unemployment, and…
  • Accelerator
    Dec. 03, 2019

    The way a function is organized impacts how effective it is at delivering against established priorities and fulfilling the role the company expects from it. In this report, we examine organization models for procurement and vendor…
  • Provider Compendium
    Nov. 27, 2019

    The Financial Crime and Compliance (FCC) Operations Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 21 service providers. In particular, the report compares service providers on their areas of strength and development. It…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • PEAK Matrix®
    Oct. 03, 2019

    The FCC operations space is a fast-growing area within the banking and financial services segment. Banks and other financial institutions are grappling to meet the tightening regulatory norms as well as safeguard themselves from financial crimes,…

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