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Showing 98 results
  • Viewpoint
    July 30, 2024

    To transform digitally, enterprises are adopting Intelligent Automation (IA) technologies to streamline operations and enhance customer experiences. Despite initial success with automating simple, high-volume tasks, many organizations struggle to scale these initiatives to more complex, long-running…
  • Provider Compendium
    July 09, 2024

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based approach to discover, monitor, and optimize as-is…
  • LinkedIn Live
    June 05, 2024

    To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management…
  • PEAK Matrix®
    June 04, 2024

    Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one…
  • Event
    April 11, 2024

    Catch Everest Group Practice Director, Santhosh Kumar, in an upcoming webinar discussing the pivotal role of Process Orchestration in reshaping organizational landscapes. In this session, the expert panel will explore the pressing challenges that enterprises face…
  • LinkedIn Live
    April 03, 2024

    While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. Watch this…
  • In the News
    March 11, 2024

    Process mining software can recommend how and when to apply other types of technology, like robotic process automation, to a company’s operations and can help companies become more efficient by discovering ways to improve operations. “This…
  • Viewpoint
    Feb. 16, 2024

    In recent years, contact centers have transformed into strategic assets vital for high customer engagement. They foster relationships across diverse communication channels, including traditional calls, chatbots, and social media. Balancing cost-effective superior service with evolving employee…
  • State of the Market
    Dec. 22, 2023

    Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as process modeling, managing business rules, designing user interfaces for capturing/presenting data,…
  • Provider Compendium
    Dec. 18, 2023

    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining traction across industries and geographies due to its numerous business applications that help enterprises realize greater business value. Its benefits…
  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • Event
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Webinar Deck
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Market Insights™
    Nov. 10, 2023

  • Market Insights™
    Nov. 10, 2023

  • Market Insights™
    Nov. 10, 2023

  • Viewpoint
    Nov. 10, 2023

    The life sciences industry is rapidly evolving due to macroeconomic shifts, regulatory changes, and increasing competition. These changes have also presented multiple challenges with regard to raw material management, drug efficacy, adherence to safety norms, and…
  • PEAK Matrix®
    Nov. 03, 2023

    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process…
  • LinkedIn Live
    Oct. 11, 2023

    Everest Group and nasscom will host a LinkedIn Live event, joined by the 2023 nasscom GCC award winners in the New Capability and Future Value Proposition categories. Join this session to hear the expert speakers reveal…
  • Market Insights™
    Oct. 05, 2023

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