All Reports Events Blogs Videos
Showing 214 results
  • Viewpoint
    March 03, 2026

    Procurement is at a pivotal inflection point. After a decade of digital transformation focused on automation, compliance, and analytics, many organizations have reached a plateau where process automation remains rule-based and heavily dependent on human intervention…
  • Location Spotlight
    Feb. 06, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    Jan. 05, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    Jan. 02, 2026

  • Provider Compendium
    Dec. 22, 2025

    The Procurement Outsourcing (PO) Services – Provider Compendium 2025 provides comprehensive, fact-based profiles of 20 PO providers. It highlights their service offerings, scale of operations, technology solutions, delivery locations, and recent developments and investments. This report…
  • State of the Market
    Dec. 12, 2025

    Procurement’s role is evolving from a process enabler to a strategic value differentiator, and AI, especially generative and agentic AI, is at the forefront of this transformation. It presents an opportunity to make procurement operations more…
  • Thematic Report
    Nov. 21, 2025

    Global organizations are increasingly seeking ways to optimize multilingual service delivery to better connect with diverse customer bases. While English remains the dominant business language, the ability to engage customers in their native languages has become…
  • Webinar
    Nov. 18, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 04, 2025

  • Viewpoint
    Oct. 24, 2025

    Enterprises are rapidly exploring agentic AI to create more autonomous, context-aware workflows. While initial efforts have focused on single-agent systems, these often fall short in adaptability, reliability, and scale. Multi-agent systems represent the next frontier, enabling…
  • Event
    Oct. 23, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Provider Compendium
    Sep. 30, 2025

    Everest Group’s Supply Chain Management (SCM) BPS – Provider Compendium 2025 provides comprehensive and fact-based snapshots of 11 SCM service providers and includes insights into the global SCM service provider landscape. It offers detailed profiles of…
  • Thematic Report
    Sep. 30, 2025

    India remains the most extensively leveraged location globally for delivering a wide range of services. Its vast and diverse talent pool, strong cost competitiveness, and supportive operating business environment drive this leadership. The country continues to…
  • Webinar Deck
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Event
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • Thematic Report
    Sep. 24, 2025

    Technology services have emerged as the backbone of modern enterprises and providers, powering customer engagement, operational agility, and competitive differentiation. As organizations fast-track their digital transformation journeys, the rapid adoption of technologies such as AI, generative…

Items per page