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  • Factbook & Primer
    Jan. 16, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Factbook & Primer
    Dec. 20, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Factbook & Primer
    Sep. 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Factbook & Primer
    June 20, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Thematic Report
    June 14, 2019

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • Thematic Report
    Aug. 30, 2018

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • Viewpoint
    March 27, 2018

    The European Union General Data Protection Regulation (GDPR) will come into effect on May 25, 2018, superseding the existing 1995 EU Data Protection Directive (DPD). The new law, which will be passed into regulation in all…
  • Blog
    March 26, 2018

    In the beginning of the digital revolution, GICs were primarily used as hotspots for analytic services. But in their quest to deliver more value-added services to the parent organization, many are accelerating their ability to serve…
  • Blog
    Nov. 07, 2017

    It should come as no surprise that global services activity in the U.K. has dropped significantly in all sectors in the aftermath of the Brexit referendum. Indeed, according to our Transaction Intelligence database of sourcing deals,…
  • Thematic Report
    Sep. 22, 2017

    The Oil and Gas (O&G) industry has been a moderate adopter of global sourcing. However, with declining oil prices and associated cost pressures, the industry is going through a transformative phase. Leading players have increased their…
  • Viewpoint
    Feb. 06, 2017

    Given the need for improved efficiency and quicker time-to-market, IT outsourcing landscape of life sciences companies is set to change. Many firms are already experimenting with a combination of in-housing and outsourcing constructs. However, the broad…
  • Blog
    April 14, 2015

    Do you remember back in 2009 when questions were raised on the sustainability of the Global In-house Center (GIC) model? The GIC market was shaken up with multiple divestures, giving rise to speculation that the model…
  • State of the Market
    March 26, 2015

    Background and Context The global sourcing market witnessed rapid growth in 2014 and reached ~US$150 billion. While the buyers leveraged various sourcing models to meet their sourcing objectives, the in-house model continued to be an integral…
  • Thematic Report
    Feb. 06, 2015

    INTRODUCTION Market Vista provides data and analysis highlighting key trends and developments in the fast-evolving global offshoring and outsourcing market. It captures key developments across outsourcing transaction trends, health of Global In-house Centers (GICs), location risks…
  • Blog
    Nov. 25, 2014

    In the past year, multiple global service providers have engaged in restructuring initiatives that will significantly alter their business model and fundamentally change the competitive landscape. Some of these restructurings include:Numerous providers have also announced plans…
  • Blog
    Oct. 15, 2014

    Hope you enjoyed solving the India GIC landscape crossword we posted last week. Below is the answer key to it. (Download a printer-friendly version of the answer key.) Across   One of the first entrants in the…
  • Blog
    Oct. 14, 2014

    Over the last 18 months, we have seen a significant shift in the global in-house center (GIC) location strategy of UK-based firms, with many more embracing Central and Eastern Europe (CEE) over offshore countries for their…
  • Blog
    Oct. 08, 2014

    We recently published a report on the Global in-house Center (formerly known as captives) landscape in India that provides comprehensive coverage of the GIC landscape in the country. (Download a complimentary preview deck of the report.) India…
  • Blog
    July 14, 2014

    If you said Asia Pac, great … but do you know what APAC is particularly good at? And do you know about available alternatives beyond APAC?We all know location is half the battle (possibly the entire…
  • Blog
    April 30, 2014

    The Global In-house Center (GIC, formerly referred to as captives) market was once thriving with unprecedented statistics – 97 new GIC set-ups in 2009, 105 in 2010, and 103 in 2011. Then there was a dip,…

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