All Reports Events Blogs Videos
Showing 185 results
  • Voice of the Customer
    June 26, 2025

    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to…
  • Video
    June 18, 2025

    In this short but insightful discussion, Katrina Menzigian, Vice President, Analyst Relations Engagement at Everest Group, speaks with Everest Group Managing Partner Chirajeet (CJ) Sengupta about a transformative concept that is reshaping automation and operational strategy…
  • Event
    May 13, 2025

    Led by Everest Group experts Chirajeet (CJ) Sengupta, Managing Partner, and Abhishek Singh, Partner, this forward-looking webinar explored how Systems of Action (SoA)1—powered by generative and agentic AI—are set to disrupt the traditional software industry and…
  • Webinar Deck
    May 13, 2025

    Led by Everest Group experts Chirajeet (CJ) Sengupta, Managing Partner, and Abhishek Singh, Partner, this forward-looking webinar explored how Systems of Execution (SoE)—powered by generative and agentic AI—are set to disrupt the traditional software industry and…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Provider Compendium
    Jan. 13, 2025

    The digital commerce platform landscape is rapidly evolving due to the rise in online shopping, new digital channels, and technology advances. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new…
  • Viewpoint
    Nov. 27, 2024

    Rapid generative AI adoption across enterprise functions presents diverse opportunities and significant challenges. Organizations recognize clear pathways to enhanced productivity and new revenue streams, yet most deployments remain cautious and limited, yielding minimal rewards. Despite widespread…
  • Event
    Nov. 21, 2024

    Join Everest Group Managing Partner Chirajeet Sengupta and other industry experts in the upcoming webinar, Assuring the Rewards of Generative AI. Gain insights into what enterprises should consider to effectively harness generative AI's potential. In this…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • PEAK Matrix®
    Nov. 08, 2024

    The digital commerce platform landscape is rapidly evolving, driven by the rise in online shopping, new digital channels, and advancing technology. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • Event
    Aug. 29, 2024

    Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet…
  • Blog
    Aug. 27, 2024

    The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from…
  • Market Insights™
    Aug. 12, 2024

  • Event
    July 24, 2024

    Catch Everest Group Managing Partner Chirajeet Sengupta in this upcoming webinar in which a panel of experts will join him to discuss the potential of artificial intelligence (AI) to serve as a sustainable, scalable solution to…
  • Market Insights™
    July 19, 2024

  • Viewpoint
    June 05, 2024

    Over the past year, gen AI has garnered significant attention due to innovations such as ChatGPT. Powered by Large Language Models (LLMs), gen AI enables human-like conversations. It has broad applications, particularly within Intelligent Automation (IA),…

Items per page