All Reports Events Blogs Videos
Showing 38 results
  • Event
    Sep. 12, 2023

    Facilitated by Everest Group The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges. India has emerged as a key location for…
  • Provider Compendium
    Aug. 18, 2023

    In today’s market, enterprises are facing intense competition, making it even more challenging to stand out. To enhance their technology stack and maintain competitiveness in the modern business environment, many organizations are investing in application automation.…
  • Viewpoint
    July 17, 2023

    Initially, automation aimed to reduce costs and improve process efficiency. However, automation now focuses on generating business value and helping organizations become lean, resilient, and agile in response to evolving customer expectations, growing competition, and increasing…
  • PEAK Matrix®
    May 24, 2023

    Enterprises face intense competition in today’s market, making it even more challenging to stand out. To enhance their technology stack and maintain competitiveness in the modern business environment, many organizations are investing in application automation. Technically…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Viewpoint
    Oct. 21, 2022

    Artificial Intelligence Operations (AIOps) – or the application of big data analytics, Machine Learning (ML), and other AI technologies to automate and improve IT operations – is driving a significant shift in the IT operations landscape…
  • Provider Compendium
    Oct. 06, 2022

    Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an…
  • PEAK Matrix®
    Sep. 08, 2022

    Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…

Items per page